At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs.
- Benefits: Competitive pay, discounts, free drinks, and paid breaks.
- Other info: Enjoy career growth opportunities and a supportive team atmosphere.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused environment.
The predicted salary is between 24000 - 30000 £ per year.
About the role
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We'll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome.
Shift Manager TLNT1_NI employer: Greggs
At Greggs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Shift Manager, you'll enjoy competitive pay, generous discounts, and opportunities for personal growth, all while working in a fun environment that prioritises customer satisfaction and teamwork. With benefits like paid breaks, a health and wellbeing app, and a pension scheme, we ensure our colleagues feel appreciated and motivated to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager TLNT1_NI
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've inspired a team or handled a tough situation. Being able to share these stories will demonstrate your natural leadership abilities and customer service passion.
✨Tip Number 3
Be ready to showcase your customer service skills! During the interview, be prepared to discuss how you would handle different customer scenarios. This will highlight your commitment to delivering exceptional service, which is key for the Shift Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Greggs. So, hit that 'Apply' button and let’s get started on this exciting journey together!
We think you need these skills to ace Shift Manager TLNT1_NI
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can inspire and motivate a team to create brilliant experiences for our customers.
Highlight Your Leadership Skills:Make sure to mention any previous supervisory experience you have. We’re looking for natural leaders who can step up when the Manager isn’t around, so share examples of how you've led a team in the past.
Be Yourself:At Greggs, we value inclusivity and authenticity. Don’t be afraid to let your personality come through in your application. We want to know what makes you unique and how you can contribute to our fun culture.
Apply Through Our Website:Remember, to be considered for this role, you need to apply through our careers page. It’s super easy – just click the Apply button and get started on your journey with us!
How to prepare for a job interview at Greggs
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on customer service and teamwork, so be ready to discuss how you embody these traits in your previous roles.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. This will demonstrate your natural leadership abilities.
✨Emphasise Customer Service
Greggs is all about putting customers first. Be prepared to share specific instances where you've gone above and beyond for customers. Highlighting your commitment to exceptional service will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
