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- Tasks: Lead the team, serve customers, and maintain shop standards.
- Company: Join Greggs, a fun and inclusive workplace that values diversity.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while delivering excellent customer experiences.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: Celebrate milestones with long service awards and enjoy a growing holiday entitlement.
About the role Join us as a Shift Manager and you\’ll be part of a team that loves putting customers first.
As part of the management team, you\’ll be responsible for looking after the shop when the Manager isn\’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
Inspire the team to deliver amazing results and maintain the excellent standards of the shop
Lead by example and serve our customers in a fast and friendly manner
Prepare our much-loved products, including making sandwiches and managing the ovens
Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
Keep the shop looking clean, tidy and presentable
What we can offer you
Competitive pay paid weekly
Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
Free hot drinks for you to enjoy while on shift
Paid breaks allowing you to recharge your batteries
We share 10% of all our profits with our colleagues
Health and Wellbeing App providing Remote GP and Physiotherapy services
Holiday entitlement that grows as your career grows with us
Colleague share plans to help you invest and save for your future
Pension scheme to help you plan for your future. We\’ll match your contributions up to 7%
Confidential employee assistance app and helpline to help with your wellbeing
Long service awards celebrating key milestones in your career
Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You\’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.
If you\’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone\’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers About Greggs.
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in a supervisory role, especially in fast-paced environments. Be ready to share specific examples of how you've motivated a team or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss how you would handle common challenges in a shift manager role, such as managing staff during busy periods or resolving customer complaints effectively.
✨Tip Number 4
Show enthusiasm for the products and services offered by Greggs. Being knowledgeable about their menu and promotions can demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Shift Manager at Greggs. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Leadership Experience: Emphasise any previous supervisory or leadership roles you have held, especially in customer-focused environments. Use specific examples to demonstrate how you inspired and motivated teams to achieve excellent results.
Showcase Customer Service Skills: Greggs values exceptional customer service. Include examples in your application that showcase your ability to engage with customers and ensure they have a brilliant experience, whether in-store or online.
Personalise Your Application: Make your application stand out by personalising it. Mention why you want to work at Greggs specifically and how your values align with their inclusive culture. This shows genuine interest and enthusiasm for the role.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to engage and support others.
✨Demonstrate Customer Focus
Greggs places a strong emphasis on customer service. During the interview, discuss your approach to ensuring customers have a brilliant experience, whether in-store or online. Share specific instances where you went above and beyond for a customer.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Shift Manager at Greggs. Be ready to talk about how you would handle various tasks, such as managing stock levels, maintaining cleanliness, and preparing products efficiently.
✨Embrace Inclusivity and Diversity
Greggs values an inclusive culture. Be prepared to discuss how you support diversity in the workplace and how you would contribute to creating a welcoming environment for all team members and customers.