Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy up to 50% off products, free hot drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture while making customers smile every day.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: Must be available for early shifts and weekends; salary starts at £13.50 per hour.
About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:
What we can offer you
About you You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: .
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes us unique will help you align your approach during the interview, showcasing how you can contribute to our inclusive environment.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Highlight specific situations where you successfully managed challenges in a customer-focused setting.
✨Tip Number 3
Showcase your passion for customer service by discussing how you've gone above and beyond to ensure customer satisfaction in past roles. This will resonate well with our commitment to delivering exceptional experiences.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Since the role requires early starts and weekend work, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Shift Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Highlight Leadership Skills: Emphasise your natural leadership abilities in your CV and cover letter. Provide specific examples of how you've motivated a team or delivered exceptional customer service in previous roles.
Showcase Customer Focus: Since the role is customer-centric, include examples that demonstrate your commitment to providing excellent customer service. Mention any relevant experience in similar environments to strengthen your application.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the company culture at Greggs, showing that you are a good fit for their team.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Understand the Customer Experience
Familiarise yourself with the various channels through which customers interact with the business, such as in-shop, delivery, and Click+Collect. Be ready to discuss how you would ensure a brilliant experience for customers across these platforms.
✨Emphasise Team Support
Highlight your commitment to fostering an inclusive culture. Discuss how you value diversity and support your team members, ensuring everyone feels welcome and able to contribute their best.
✨Prepare for Practical Scenarios
Expect to be asked about handling real-life situations that may arise during a shift. Think about how you would manage stock levels, maintain cleanliness, and deal with customer complaints effectively.
