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For Companies At a Glance
- Tasks: Lead the team and ensure customers have a fantastic shopping experience.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be their true selves.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\\\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
During a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You\\\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
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Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during the interview, showcasing how you can contribute to their team.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Be ready to discuss specific situations where you successfully managed challenges in a customer-focused environment.
✨Tip Number 3
Show enthusiasm for the role by engaging with current employees or customers at Greggs. This can provide you with insights into the company culture and help you articulate why you want to be part of their team.
✨Tip Number 4
Demonstrate your understanding of the various channels through which Greggs serves its customers. Being knowledgeable about in-shop, delivery, Click+Collect, and drive-thru operations will show that you're prepared to lead effectively in any situation.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Shift Manager at Greggs. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Leadership Experience: Emphasise any previous supervisory or leadership roles you have held, especially in customer-focused environments. Use specific examples to demonstrate how you inspired and motivated your team to achieve excellent results.
Showcase Customer Service Skills: Since the role is centred around delivering exceptional customer service, provide examples of how you have gone above and beyond for customers in past positions. This will show your commitment to maintaining high standards.
Personalise Your Application: Make sure to personalise your cover letter and CV. Mention why you want to work at Greggs specifically and how your values align with their inclusive culture. This will help you stand out as a candidate who truly fits the company ethos.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past and how you handle challenges. This will show that you can inspire others and maintain high standards.
✨Emphasise Customer Service Experience
Since the role focuses on delivering exceptional customer service, highlight your previous experiences in customer-facing roles. Discuss specific instances where you went above and beyond to ensure customer satisfaction.
✨Understand the Company Culture
Greggs values an inclusive culture, so make sure you understand their ethos. Be ready to discuss how you can contribute to a positive work environment and support diversity within the team.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as managing a busy shift or resolving a customer complaint. Think through these scenarios beforehand to demonstrate your problem-solving skills and ability to think on your feet.
