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- Tasks: Lead the team, ensure customer satisfaction, and maintain shop standards.
- Company: Join Greggs, a fun and inclusive workplace that values diversity.
- Benefits: Enjoy competitive pay, discounts, free drinks, and health support.
- Why this job: Be part of a vibrant team that prioritises customer experience and personal growth.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: Flexible shifts and opportunities for career progression available.
The predicted salary is between 24000 - 36000 £ per year.
About the role Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:Inspire the team to deliver amazing results and maintain the excellent standards of the shopLead by example and serve our customers in a fast and friendly mannerPrepare our much-loved products, including making sandwiches and managing the ovensEnsure our displays are fully stocked at all times, with plenty of choice available for our customersKeep the shop looking clean, tidy and presentableWhat we can offer youCompetitive pay paid weeklyColleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs productsFree hot drinks for you to enjoy while on shiftPaid breaks allowing you to recharge your batteriesWe share 10% of all our profits with our colleaguesHealth and Wellbeing App providing Remote GP and Physiotherapy servicesHoliday entitlement that grows as your career grows with usColleague share plans to help you invest and save for your futurePension scheme to help you plan for your future. We’ll match your contributions up to 7%Confidential employee assistance app and helpline to help with your wellbeingLong service awards celebrating key milestones in your careerSavings and discounts for your everyday shopping, leisure and wellbeingAbout youYou’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!About usHere at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: .
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in a supervisory role, especially in customer-focused environments. Be ready to share specific examples of how you've motivated a team or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios that may arise during a shift. Think about how you would inspire your team, manage busy periods, and ensure excellent customer experiences.
✨Tip Number 4
Show your enthusiasm for the role and the company. Expressing genuine interest in working at Greggs and contributing to their success can set you apart from other candidates.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Shift Manager. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Make sure your CV reflects your supervisory experience and any previous roles in customer-focused environments. Use specific examples that demonstrate your leadership skills and ability to inspire a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the inclusive culture at Greggs. Mention how you can contribute to maintaining high standards and delivering excellent results.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for a Shift Manager.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to engage and support others.
✨Demonstrate Customer Focus
Since the role revolves around delivering exceptional customer service, think of specific instances where you've gone above and beyond for customers. This will show that you understand the importance of customer satisfaction.
✨Know the Company Culture
Familiarise yourself with Greggs' values and culture. They emphasise inclusivity and fun, so be ready to discuss how you can contribute to a positive work environment and support diversity within the team.
✨Prepare for Practical Scenarios
Expect to be asked about handling real-life situations, such as managing a busy shift or resolving customer complaints. Think through your approach to these scenarios to demonstrate your problem-solving skills.
