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- Tasks: Lead a team to deliver excellent customer service and maintain shop standards.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while making customers smile every day.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: Flexible shifts available; perfect for students looking to gain leadership experience.
The predicted salary is between 24000 - 36000 £ per year.
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About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or online. During a typical shift, you can expect to:
- Inspire the team to deliver excellent results and maintain high standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our popular products, including making sandwiches and managing ovens
- Ensure displays are fully stocked with plenty of choices for our customers
- Keep the shop clean, tidy, and presentable
What we can offer you
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows with your career
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to support your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure, and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture — recognizing and valuing that difference is good. If you have previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. Whatever your background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here:.
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Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes us unique will help you align your approach during the interview, showcasing how you can contribute to our inclusive environment.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Highlight specific situations where you successfully managed challenges or improved customer service.
✨Tip Number 3
Show your passion for customer service by researching common customer scenarios in a retail environment. Be ready to discuss how you would handle various situations to ensure a brilliant customer experience.
✨Tip Number 4
Network with current or former employees of Greggs if possible. They can provide valuable insights into the role and company culture, which can help you tailor your responses during the interview.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Shift Manager. Highlight your relevant experience in customer service and team leadership.
Tailor Your CV: Make sure your CV reflects your supervisory experience and customer service skills. Use specific examples that demonstrate how you've inspired teams and maintained high standards in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership abilities. Mention how you align with Greggs' values and culture, and express your enthusiasm for the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in a management role.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past and how you handle challenges. Highlight any supervisory experience you have in customer-focused environments.
✨Emphasise Customer Service
Greggs places a strong emphasis on exceptional customer service. During the interview, discuss your approach to ensuring customers have a brilliant experience. Share specific instances where you went above and beyond to meet customer needs.
✨Understand the Brand
Familiarise yourself with Greggs' values and culture. Show that you understand what makes them special and how you can contribute to their inclusive environment. This will demonstrate your genuine interest in the company and its mission.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think about how you would manage a busy shift, resolve customer complaints, or support your team during peak times.
