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- Tasks: Lead the team, serve customers, and ensure a clean shop environment.
- Company: Join Greggs, a fun-loving company that values diversity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while delivering excellent customer service.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to apply!
The predicted salary is between 24000 - 36000 £ per year.
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About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or online. During a typical shift, you can expect to:
- Inspire the team to deliver excellent results and maintain high standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our popular products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choices for our customers
- Keep the shop clean, tidy, and presentable
What we can offer you
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career progresses with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to support your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure, and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You\’ll also be supportive of an inclusive culture, recognizing and valuing that diversity is a strength. If you have previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Whatever your background, preferences, or beliefs, we want all our colleagues to feel welcome and able to be themselves at work. You can read more about us here:.
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Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to motivate a team. Highlight situations where you successfully managed challenges or improved customer satisfaction.
✨Tip Number 3
Show your enthusiasm for the role by engaging with current employees or customers at Greggs. This can provide you with insights into the company culture and help you articulate why you want to be part of their team.
✨Tip Number 4
Be ready to discuss how you would handle specific scenarios related to customer service and team management. Think about how you would ensure high standards and a positive experience for both customers and staff.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Shift Manager. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Make sure your CV reflects your supervisory experience and any previous roles in customer-focused environments. Use specific examples that demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Greggs' values. Mention how you can contribute to creating a positive shopping experience for customers.
Highlight Your Availability: Since the role requires specific availability, clearly state your availability in your application. This shows that you are ready to meet the demands of the position.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your natural leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver excellent results.
✨Emphasise Customer Service Experience
Highlight your passion for exceptional customer service during the interview. Discuss specific instances where you've gone above and beyond to ensure customers have a brilliant experience, whether in-store or online.
✨Understand the Company Culture
Familiarise yourself with Greggs' culture and values. Show that you appreciate their commitment to inclusivity and diversity, and be ready to discuss how you can contribute to maintaining a supportive environment.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle various situations on the job. Think about scenarios related to team management, customer complaints, and maintaining shop standards, and prepare your responses accordingly.
