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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture where your leadership can shine and make a difference.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: Flexible shifts available; apply now to join our vibrant team!
The predicted salary is between 24000 - 36000 £ per year.
About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes them unique will help you align your answers during the interview and show that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Be ready to discuss how you've handled challenges in a customer-focused environment.
✨Tip Number 3
Show your passion for customer service by thinking of ways you can enhance the customer experience at Greggs. Bring these ideas up during your conversation to highlight your proactive approach.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, as this role requires you to manage shifts effectively. Highlighting your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Manager at Greggs. Highlight your leadership skills and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect relevant experience, especially any supervisory roles in customer-focused environments. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've inspired others or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, demonstrating your natural leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Emphasise Customer Service Experience
Highlight your previous experience in customer-focused roles. Discuss specific instances where you went above and beyond to ensure customers had a brilliant experience, as this aligns with the company's values.
✨Understand the Company Culture
Familiarise yourself with Greggs' culture and values. Be ready to discuss how you can contribute to an inclusive environment and support your colleagues, as this is important to the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations during a shift. Think about how you would manage challenges like staff shortages or customer complaints.
