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For Companies At a Glance
- Tasks: Lead the team and ensure customers have an amazing shopping experience.
- Company: Join Greggs, a fun and inclusive workplace that values every individual.
- Benefits: Enjoy competitive pay, discounts, free drinks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.
✨Tip Number 2
Demonstrate your leadership skills by discussing times when you motivated a team or resolved conflicts. Highlighting your ability to inspire others will resonate well with the management team.
✨Tip Number 3
Familiarise yourself with Greggs' products and services. Being knowledgeable about what they offer will show your enthusiasm for the role and help you connect with the interviewers.
✨Tip Number 4
Emphasise your adaptability and readiness for a fast-paced environment. Share experiences where you've successfully handled unexpected challenges, as this is crucial for a Shift Manager role.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've inspired teams or improved customer experiences in the past.
Showcase Your Leadership Qualities: In your application, provide examples of how you have demonstrated natural leadership abilities. Discuss situations where you successfully led a team or resolved conflicts to maintain a positive work environment.
Highlight Your Availability: Clearly state your availability in your application. Since the role requires flexibility, mentioning your willingness to work various shifts can strengthen your application.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you handle challenges. Highlight your experience in a supervisory role and how it has shaped your approach to managing others.
✨Emphasise Customer Service
Since the role focuses on delivering exceptional customer service, be ready to discuss your approach to ensuring customers have a brilliant experience. Share specific instances where you went above and beyond for a customer or improved service standards in your previous roles.
✨Understand the Business
Familiarise yourself with Greggs' products and services, including their various channels like Click + Collect and delivery. Showing that you understand the business will demonstrate your genuine interest in the role and help you connect your skills to their needs.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that assess your problem-solving and decision-making skills. Think about how you would handle common situations in a busy shop environment, such as dealing with a dissatisfied customer or managing a team during peak hours.
