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For Companies At a Glance
- Tasks: Lead the team and ensure customers have an amazing shopping experience.
- Company: Join Greggs, a fun and inclusive workplace that values every individual.
- Benefits: Enjoy competitive pay, discounts, free drinks, and a supportive wellbeing app.
- Why this job: Be part of a vibrant culture that celebrates diversity and teamwork.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: Flexible shifts available; perfect for students looking to gain leadership experience.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your responses during interviews, showcasing that you're a great fit for the team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this will demonstrate your capability to take charge when the manager is absent.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Since no two shifts are the same, showing that you can adapt and thrive under pressure will make you stand out as a candidate.
✨Tip Number 4
Engage with current employees or read reviews about working at Greggs. This will give you insights into the work environment and help you ask informed questions during your interview, demonstrating your genuine interest in the role.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've inspired teams or improved customer experiences in past positions.
Showcase Your Availability: Clearly state your availability in your application. Since the role requires flexibility, mention any specific times you can work and your willingness to adapt to different shifts.
Highlight Your Values: In your application, reflect on how your personal values align with Greggs' inclusive culture. Share your thoughts on teamwork and how you support diversity in the workplace.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you handle challenges. Highlight any supervisory experience you have in customer-focused environments.
✨Emphasise Customer Service
Since the role revolves around delivering exceptional customer service, be ready to discuss your approach to ensuring customers have a brilliant experience. Share specific instances where you went above and beyond for a customer.
✨Understand the Company Culture
Greggs values an inclusive culture, so it's important to show that you align with their values. Research the company and be prepared to discuss how you can contribute to a supportive and welcoming environment for all colleagues.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle various situations during a shift. Think about scenarios like managing a busy period or resolving a customer complaint, and prepare your responses to showcase your problem-solving skills.
