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For Companies At a Glance
- Tasks: Lead the team and ensure customers have a fantastic shopping experience.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be their true selves.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your responses during interviews, showcasing that you're a great fit for the team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this will demonstrate your capability to take charge when the manager is absent.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Since no two shifts are the same, showing that you can adapt and thrive under pressure will make you stand out as a candidate.
✨Tip Number 4
Engage with current employees or read reviews about working at Greggs. This will give you insights into the work environment and help you ask informed questions during your interview, demonstrating your genuine interest in the role.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to motivate a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've inspired teams or improved customer experiences in the past.
Showcase Your Leadership Qualities: In your application, provide examples of how you have demonstrated natural leadership abilities. Discuss situations where you successfully led a team or resolved conflicts to maintain a positive work environment.
Highlight Your Availability: Clearly state your availability in your application. Since the role requires flexibility, mentioning your willingness to work various shifts can strengthen your application.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you handle challenges. Highlight your experience in supervising staff and ensuring excellent customer service.
✨Understand the Customer Experience
Since the role focuses on delivering exceptional customer service, make sure you understand what that means for Greggs. Familiarise yourself with their products and services, and be ready to discuss how you would enhance the customer experience across different channels.
✨Emphasise Teamwork and Inclusivity
Greggs values an inclusive culture, so be sure to express your commitment to teamwork and diversity. Share experiences where you've supported an inclusive environment and how you encourage collaboration among team members.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
