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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs, where everyone is welcome.
- Benefits: Competitive pay, 50% discount, free drinks, paid breaks, and profit sharing.
- Why this job: Be a leader in a vibrant environment and make customers smile every day.
- Qualifications: Previous supervisory experience in a customer-focused role is a plus.
- Other info: Enjoy career growth, health support, and celebrate milestones with us.
The predicted salary is between 28800 - 43200 £ per year.
Overview
About the role: Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
Responsibilities (typical shift)
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You\\\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
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Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their fun and inclusive environment.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion.
✨Tip Number 3
Show off your leadership potential! As a Shift Manager, you'll need to inspire and motivate your team. Think of times when you've led a group or taken initiative, and be prepared to discuss how you can bring that energy to Greggs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love putting customers first. Share any experiences where you've gone the extra mile to ensure a brilliant customer experience – we want to see that passion shine through!
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading a team, so make sure to showcase any previous supervisory experience. Tell us about times when you've inspired or motivated others – we’re looking for those natural leaders!
Be Yourself: We value inclusivity and authenticity at Greggs, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our fun and supportive culture.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Greggs
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and customer service, so think about how your own values align with theirs. Be ready to share examples of how you've contributed to a positive team environment in the past.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Prepare specific examples of when you've successfully led a team or handled a challenging situation. Highlight your ability to lead by example and maintain high standards, as this will resonate well with the interviewers.
✨Demonstrate Customer Focus
Greggs is all about putting customers first, so be prepared to discuss how you ensure a brilliant customer experience. Think of times when you've gone above and beyond for a customer or improved service delivery. This will show that you understand the importance of customer satisfaction in the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or how success is measured in the position. It’s a great way to demonstrate your enthusiasm and commitment to the role.
