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For Companies At a Glance
- Tasks: Lead a team to deliver excellent customer service and maintain shop standards.
- Company: Join Greggs, a fun and inclusive workplace that values diversity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and a growing holiday entitlement.
- Why this job: Be part of a vibrant culture where you can inspire others and make a difference.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: Flexible shifts available; perfect for students looking to gain leadership experience.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:
What we can offer you
About you You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: .
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in a supervisory role, especially in fast-paced environments. Be ready to share specific examples of how you've motivated a team or improved customer experiences.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios that may arise during a shift. Think about customer complaints, team dynamics, and maintaining high standards under pressure.
✨Tip Number 4
Show your enthusiasm for the role by engaging with current employees or visiting a local Greggs store. This can provide valuable insights and demonstrate your genuine interest in the position.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to inspire a team.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and how you align with Greggs' values. Mention specific examples of how you've motivated teams or improved customer experiences in previous roles.
Showcase Your Availability: Clearly state your availability in your application. Since the role requires flexibility, mention any previous experience working varied shifts or in fast-paced environments.
Highlight Teamwork and Inclusivity: Discuss your commitment to fostering an inclusive culture and valuing diversity. Provide examples of how you've supported team members from different backgrounds in past roles.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver excellent results.
✨Emphasise Customer Service Experience
Since the role focuses on customer satisfaction, highlight your previous experience in customer service. Discuss specific instances where you went above and beyond to ensure a great customer experience.
✨Understand the Company Culture
Greggs values inclusivity and fun in the workplace. Familiarise yourself with their culture and be ready to discuss how you can contribute to a positive environment that supports diversity.
✨Prepare for Practical Scenarios
Expect to be asked about handling various situations during a shift. Think about how you would manage busy periods, resolve customer complaints, or maintain high standards in the shop.
