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For Companies At a Glance
- Tasks: Lead the team and ensure customers have a fantastic shopping experience.
- Company: Join Greggs, a fun-loving company that values diversity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture where your leadership can shine and make a difference.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be their true selves at work.
The predicted salary is between 24000 - 36000 £ per year.
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About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in-store or online. During a typical shift, you can expect to:
- Inspire the team to deliver excellent results and maintain the high standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our popular products, including making sandwiches and managing ovens
- Ensure displays are fully stocked with plenty of choices for customers
- Keep the shop clean, tidy, and presentable
What we can offer you
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks while on shift
- Paid breaks to recharge
- Sharing 10% of all profits with colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows with your career
- Colleague share plans to help you invest and save for your future
- Pension scheme with contributions matched up to 7%
- Confidential employee assistance app and helpline for wellbeing support
- Long service awards celebrating career milestones
- Savings and discounts for shopping, leisure, and wellbeing
About you
You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture, valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you. Apply now!
About us
Here at Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. We embrace all backgrounds, preferences, and beliefs, and want all colleagues to feel welcome and be themselves at work. Read more about us here:.
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Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during the interview, showcasing that you’re a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully led a team or improved customer satisfaction. Being able to share specific stories will demonstrate your leadership skills and ability to inspire others.
✨Tip Number 3
Research common challenges faced by shift managers in retail environments. Being knowledgeable about these issues and how to address them will show your proactive attitude and readiness for the role.
✨Tip Number 4
Practice your communication skills, especially in a fast-paced environment. As a Shift Manager, you'll need to engage with both customers and your team effectively, so being articulate and approachable is key.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Shift Manager at Greggs. Tailor your application to highlight relevant experiences that demonstrate your leadership and customer service skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous supervisory experience in customer-focused environments. Use bullet points to make it easy to read and include specific achievements that showcase your ability to inspire and motivate a team.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of Greggs' values. Mention how you can contribute to maintaining high standards and creating a welcoming atmosphere for both customers and colleagues.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you handle challenges. Highlight any supervisory experience you have in customer-focused environments.
✨Emphasise Customer Service
Greggs values exceptional customer service, so make sure to discuss your approach to ensuring customers have a brilliant experience. Share specific instances where you went above and beyond to meet customer needs or resolve issues.
✨Understand the Role
Familiarise yourself with the responsibilities of a Shift Manager at Greggs. Be ready to talk about how you would manage the shop in the absence of the Manager, including maintaining high standards and ensuring the team is engaged and productive.
✨Be Yourself
Greggs prides itself on an inclusive culture. During the interview, be authentic and let your personality shine through. Show that you value diversity and are committed to creating a welcoming environment for all colleagues and customers.
