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- Tasks: Lead the team, ensure customer satisfaction, and maintain shop standards.
- Company: Join Greggs, a fun and inclusive workplace that values every team member.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a pension scheme.
- Why this job: Be part of a supportive culture while making customers happy every day.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be their true selves at work.
The predicted salary is between 24000 - 36000 £ per year.
About the role Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:Inspire the team to deliver amazing results and maintain the excellent standards of the shopLead by example and serve our customers in a fast and friendly mannerPrepare our much-loved products, including making sandwiches and managing the ovensEnsure our displays are fully stocked at all times, with plenty of choice available for our customersKeep the shop looking clean, tidy and presentableWhat we can offer youCompetitive pay paid weeklyColleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs productsFree hot drinks for you to enjoy while on shiftPaid breaks allowing you to recharge your batteriesWe share 10% of all our profits with our colleaguesHealth and Wellbeing App providing Remote GP and Physiotherapy servicesHoliday entitlement that grows as your career grows with usColleague share plans to help you invest and save for your futurePension scheme to help you plan for your future. We’ll match your contributions up to 7%Confidential employee assistance app and helpline to help with your wellbeingLong service awards celebrating key milestones in your careerSavings and discounts for your everyday shopping, leisure and wellbeingAbout youYou’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!About usHere at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: .
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during the interview, showcasing that you’re a great fit for their team.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Be ready to discuss how you've handled challenges in a fast-paced environment, as this is crucial for a Shift Manager role.
✨Tip Number 3
Showcase your passion for customer service by thinking of specific instances where you went above and beyond for customers. This will highlight your dedication to creating a brilliant shopping experience, which is key for this position.
✨Tip Number 4
Research common interview questions for management roles in retail. Practising your responses will help you feel more confident and articulate during the interview, allowing you to effectively communicate your suitability for the Shift Manager position.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Shift Manager at Greggs. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Leadership Experience: Emphasise any previous supervisory or leadership roles you’ve held, especially in customer-focused environments. Use specific examples to demonstrate how you inspired and motivated your team to achieve excellent results.
Showcase Customer Service Skills: Greggs values exceptional customer service. Include examples in your application that showcase your ability to engage with customers and ensure they have a brilliant experience, whether in-store or online.
Express Your Passion for Inclusivity: Mention your commitment to fostering an inclusive culture. Share any experiences where you recognised and valued diversity within a team, as this aligns with Greggs' values.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver excellent results.
✨Emphasise Customer Service Experience
Highlight your previous experience in customer-focused roles. Discuss specific instances where you went above and beyond to ensure a great customer experience, as this aligns with the company's values.
✨Understand the Company Culture
Familiarise yourself with Greggs' culture and values. Be ready to discuss how you can contribute to an inclusive environment and support your colleagues, as this is important to the company.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as managing a busy shift or resolving a customer complaint. Think through these scenarios in advance to demonstrate your problem-solving skills.
