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- Tasks: Lead the team, serve customers, and maintain shop standards.
- Company: Join Greggs, a fun and inclusive workplace that values everyone.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while delivering amazing customer experiences.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
The predicted salary is between 24000 - 36000 £ per year.
About the role Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:Inspire the team to deliver amazing results and maintain the excellent standards of the shopLead by example and serve our customers in a fast and friendly mannerPrepare our much-loved products, including making sandwiches and managing the ovensEnsure our displays are fully stocked at all times, with plenty of choice available for our customersKeep the shop looking clean, tidy and presentableWhat we can offer youCompetitive pay paid weeklyColleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs productsFree hot drinks for you to enjoy while on shiftPaid breaks allowing you to recharge your batteriesWe share 10% of all our profits with our colleaguesHealth and Wellbeing App providing Remote GP and Physiotherapy servicesHoliday entitlement that grows as your career grows with usColleague share plans to help you invest and save for your futurePension scheme to help you plan for your future. We’ll match your contributions up to 7%Confidential employee assistance app and helpline to help with your wellbeingLong service awards celebrating key milestones in your careerSavings and discounts for your everyday shopping, leisure and wellbeingAbout youYou’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!About usHere at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: .
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Highlight situations where you successfully managed challenges or improved customer satisfaction.
✨Tip Number 3
Research common scenarios that a Shift Manager might face in a fast-paced environment like Greggs. Being able to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Expressing genuine interest in Greggs and its products can leave a positive impression on the hiring team.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Shift Manager at Greggs. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Leadership Experience: Emphasise any previous supervisory or leadership roles you’ve held, especially in customer-focused environments. Use specific examples to demonstrate how you inspired and motivated your team to achieve great results.
Showcase Customer Service Skills: Greggs values exceptional customer service, so make sure to include examples of how you've delivered outstanding service in past roles. Mention any strategies you used to enhance customer experiences.
Express Your Passion for Inclusivity: Since Greggs promotes an inclusive culture, share your thoughts on diversity and how you’ve contributed to creating a welcoming environment in previous positions. This will show that you align with their values.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past and how you handle challenges. This will show that you can inspire others and maintain high standards.
✨Emphasise Customer Service Experience
Since the role focuses on delivering exceptional customer service, highlight your previous experiences in similar environments. Discuss specific instances where you went above and beyond for customers, as this aligns with the company's values.
✨Understand the Company Culture
Greggs prides itself on its inclusive culture. Familiarise yourself with their values and be ready to discuss how you can contribute to a positive work environment. Showing that you align with their ethos will make a strong impression.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about how you would manage a busy shift or resolve a conflict among team members, as these are key aspects of the role.
