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For Companies At a Glance
- Tasks: Lead and inspire teams across 100+ shops in East Anglia, driving retail excellence.
- Company: Join the vibrant team at Greggs, where fun meets hard work.
- Benefits: Enjoy a management bonus, generous discounts, and private medical insurance.
- Why this job: Make a real impact in a supportive, family-like culture while advancing your career.
- Qualifications: Proven experience in retail operations and strong leadership skills required.
- Other info: Embrace growth opportunities and be part of a community-focused initiative.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We have a fantastic opportunity to join the South East team at Greggs as a Retail Operations Manager covering the East Anglia territory. Reporting to the Head of Retail, the successful candidate will own the delivery and operation of a diverse retail portfolio of shops throughout East Anglia. You will lead teams across 100+ shops in high street, travel hubs and out of town locations and be responsible for delivering an aggressive new shop and refit programme across your territory. You will be an experienced multi-site retail operator with a proven track record in leading and developing a large team of Area Managers and working cross-functionally across wider retail.
We can offer you:
- Management Bonus Scheme worth up to 17.5% of your salary
- Pension scheme with matching employer contributions up to 7%
- Colleague discount, up to 50% off our own-produced products
- Profit share – 10% of profits distributed to colleagues with at least 6 months’ service each year
- 25 days (5 weeks) annual leave pro-rated, increasing with service (plus bank holidays) + 1 floating day
- Opportunity to purchase additional annual leave twice a year
- Colleague share plans with the chance to buy Greggs shares at a discounted rate
- Private Medical Insurance (free for you, subsidised for dependants)
- Income Protection for long-term sickness
- Death in service benefit (4x annual salary)
- Virtual GP, Physiotherapy and Lifestyle Consultations
- Employee Assistance Programme for mental health, financial and legal support
- Savings and discounts, including digital gift cards, online cashback and lifestyle offers
- Career progression and learning and development opportunities
- The Greggs Pledge and Community-focused initiatives
- Colleague Networks for support and knowledge sharing
What you’ll do
- Leadership – create team spirit and accountability for your team’s performance
- Think Customer – keep the customer at the heart of decisions and exceed expectations
- Build Capability – develop individuals to deliver retail excellence across the territory
- Strive for Success – own actions and exceed objectives
- Make Decisions – analyse data and make sound judgements
- Growth Mindset – identify and deliver growth opportunities with a positive outlook
- Business Development – drive like-for-like sales and make informed commercial decisions for existing and future estates
- Influence & Make Impact – build strong cross-functional relationships to achieve results
About you
We are looking for highly experienced, talented individuals with drive, who can demonstrate:
- Significant experience in a Regional Operations Manager role or similar within retail
- Strong commercial acumen with a track record of exceeding business targets
- Strategic mindset with the ability to see the bigger picture and make sound decisions
- Experience developing innovative solutions and contributing to long-term planning
- Proven ability to deliver high levels of customer satisfaction
- Skilled in managing complex projects and meeting tight deadlines
- Comfortable navigating and adapting to continuous business change
- Experience working with and influencing senior stakeholders
- Excellent communication and interpersonal skills with the ability to build strong relationships
- Demonstrated ability to lead with initiative and set clear direction
- Highly numerate with a strong focus on data and statistical analysis
- Excellent organisational skills and attention to detail
- A driven, proactive attitude with a desire to grow and develop professionally
- Open and welcoming to change, with a flexible and dynamic approach
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We’re hard-working, but above all else we’re family; and we’d love you to join us. We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Food and Beverage Services
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Retail Operations Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know someone at Greggs. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Greggs' values and recent initiatives. Show us you’re not just another candidate; demonstrate how your experience aligns with their mission and culture.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams and driven results in previous roles. We want to hear about your successes and how you overcame challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Greggs family.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your experience in multi-site management and any achievements that showcase your ability to lead large teams and drive sales.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for Greggs. Use it to express your passion for retail and how your strategic mindset aligns with our goals. Don’t forget to mention specific examples of your past successes!
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you've built team spirit in previous roles. We want to see how you’ve developed individuals and created accountability within your teams.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and for you to stay updated on your progress!
How to prepare for a job interview at Greggs
✨Know Your Numbers
As a Retail Operations Manager, you'll need to demonstrate your strong commercial acumen. Brush up on key metrics related to sales, customer satisfaction, and operational efficiency. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Leadership Style
Greggs values team spirit and accountability. Prepare examples of how you've successfully led large teams and fostered a positive culture. Think about specific instances where you motivated your team to exceed targets or navigate challenges together.
✨Understand the Customer Focus
Keep the customer at the heart of your responses. Be prepared to share how you've previously enhanced customer experiences and exceeded expectations. Highlight any innovative solutions you've implemented that directly benefited customers.
✨Prepare for Cross-Functional Collaboration
Since this role involves working with various stakeholders, think of examples where you've built strong relationships across departments. Discuss how you’ve influenced decisions and driven results through collaboration, showcasing your excellent communication skills.