At a Glance
- Tasks: Lead a team to deliver amazing customer experiences and maintain shop standards.
- Company: Join a well-loved brand that values teamwork and customer service.
- Benefits: Competitive pay, discounts, free drinks, and career growth opportunities.
- Other info: Flexible shifts and a supportive, inclusive culture await you.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Previous supervisory experience in a customer-focused role is essential.
The predicted salary is between 29000 - 30000 £ per year.
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in‑shop, delivery, Click + Collect and drive‑through. You'll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect a range of responsibilities:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
- Lead by example and serve our customers in a fast and friendly manner.
- Prepare our much‑loved products, including making sandwiches and managing the ovens.
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers.
- Keep the shop looking clean, tidy and presentable.
What we can offer:
- Competitive pay.
- Weekly colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products.
- Free hot drinks for you to enjoy while on shift.
- Paid breaks allowing you to recharge your batteries.
- Share 10% of all our profits with our colleague share plans.
- Health and wellbeing app providing Remote GP and Physiotherapy services.
- Holiday entitlement that grows as your career grows with us.
- Pension scheme we’ll match your contributions up to 7%.
- Confidential employee assistance app and helpline to help with your wellbeing.
- Long‑service awards celebrating key milestones in your career.
- Career savings and discounts for your everyday shopping, leisure and wellbeing.
You’ll also be supportive of an inclusive culture—recognising and valuing that difference is good.
Qualifications: If you’ve got previous team supervisory experience in a similar, customer‑focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
Type: Permanent
Shift pattern: Shift pattern and availability can be discussed at interview.
Hours: 30
Salary: £14.20 per hour which includes a 40p per hour band.
Shift Manager in Redditch employer: Greggs
At Greggs, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and team motivation. As a Shift Manager, you'll enjoy competitive pay, generous discounts, and a range of benefits including paid breaks and a career growth-focused holiday entitlement. Our inclusive environment fosters personal development and celebrates your contributions, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Redditch
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Shift Manager, especially in motivating teams and delivering great customer service.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’d be a great fit for the team.
We think you need these skills to ace Shift Manager in Redditch
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love putting customers first. Share specific examples of how you've gone the extra mile to ensure a brilliant experience for customers in your previous roles.
Highlight Your Leadership Skills:As a Shift Manager, you'll be inspiring and motivating your team. Make sure to include any past experiences where you've led a team or taken charge during busy times. We want to see how you can lead by example!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity, so don’t waffle on—get straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Greggs
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what makes them unique in the customer service space. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight how you engaged your team and ensured excellent customer service, as this is key to the role.
✨Demonstrate Customer Focus
Since the job revolves around putting customers first, be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that illustrate your commitment to delivering a brilliant customer experience, whether in-store or online.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics, training opportunities, or how they measure success in the Shift Manager role.
