At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs, where everyone is welcome.
- Benefits: Competitive pay, 50% discount, free drinks, paid breaks, and profit sharing.
- Other info: Enjoy career growth, health support, and rewards for your dedication.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
The predicted salary is between 30000 - 40000 € per year.
About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager in Peterlee employer: Greggs
At Greggs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Shift Manager, you'll enjoy competitive pay, generous colleague discounts, and opportunities for personal growth, all while working in a fun and inclusive environment that prioritises customer satisfaction and teamwork. With benefits like paid breaks, a health and wellbeing app, and a pension scheme, we ensure our employees feel appreciated and empowered to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Peterlee
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Shift Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer service and team leadership. We want you to shine, so think about how you’d inspire your team and handle challenges on the shop floor.
✨Tip Number 3
Show your passion for the brand! Research Greggs and be ready to discuss what you love about their products and culture. This will demonstrate your enthusiasm and fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Greggs family.
We think you need these skills to ace Shift Manager in Peterlee
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’ll show us you’re the right fit for our team!
Highlight Your Leadership Skills:As a Shift Manager, you'll need to inspire and motivate your team. Make sure to mention any previous supervisory experience and how you’ve successfully led a team in a fast-paced environment. We want to see that you can lead by example!
Be Yourself:At Greggs, we value inclusivity and authenticity. Don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our fun and supportive culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Greggs
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and customer service, so think about how your own values align with theirs. Be ready to share examples of how you've contributed to a positive team environment in the past.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Prepare specific examples of when you've successfully led a team or handled a challenging situation. Highlight your ability to lead by example, especially in fast-paced environments.
✨Demonstrate Customer Focus
Greggs is all about putting customers first, so be prepared to discuss how you ensure a brilliant customer experience. Think of times when you've gone above and beyond for a customer or improved service delivery. This will show that you understand the importance of customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or how success is measured in the Shift Manager role. It’s a great way to demonstrate your enthusiasm and commitment.
