Quality Assurance Manager in Newport

We have a fantastic opportunity for a Quality Assurance Manager to join our Technical Team. Reporting to the Regional Technical Manager, you will hold overall responsibility for technical leadership on site, with direct responsibility for food safety and quality standards. You will be part of a small but effective QA team that is heavily involved with day‑to‑day factory floor operations for low risk and high care manufacturing, ensuring high standards are maintained and current site systems are challenged and developed. You will be expected to build strong relationships across the site and work closely with technical teams within the region. The role will involve occasional travel to other sites; therefore, flexibility and a full clean driving licence is essential.

We can offer you:

• Management Bonus Scheme which is worth up to 10% of your salary
• Pension scheme with matching employer contributions up to 7%
• Colleague discount, up to 50% off our own‑produced products
• Profit share – we want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6‑month service or more each year
• 25 days (5 weeks) annual leave, pro‑rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
• The opportunity to purchase additional annual leave twice a year
• Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate
• Private Medical Insurance which is free for you and subsided for your dependants
• Income Protection should you become unable to work due to long‑term sickness
• Death in service benefit which provides a lump‑sum payment equal to 4 times your year’s salary
• Virtual GP, Physiotherapy and Lifestyle Consultations – we provide access to a fantastic total wellbeing app for you and your family
• Employee Assistance Programme – we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support
• Savings and discounts, including digital gift card discounts, online cashback, in‑store and online coupons and lifestyle offers
• Career progression and learning and development opportunities
• A company who cares about our communities, the environment and being a better business!

About the role

This is a full‑time role, however flexibility in this will be considered. We know that having a work‑life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role. The base location for this role is Treforest, Cardiff, Wales.

What you’ll do

Working closely with the site teams, the role is responsible for:

• Directing a team of Quality Assurance Technicians
• Working with production, engineering and hygiene teams to ensure the highest standards of food safety, quality and legality are maintained
• Steering the annual site BRCGS audit and ensuring the site works to the requirements of the BRCGS Food Standard
• Leading the HACCP team, ensuring full implementation of the HACCP plan and prerequisites
• Managing the site's allergen management and risk assessment process
• Facilitating product recalls and withdrawals
• Managing the site's document control systems
• Providing management reports on levels of performance for KPI data
• Assisting with the completion of internal audits and inspections
• Managing non‑conformances and corrective/preventative actions

About you

We are looking for individuals who are driven, and can demonstrate:

• A Degree level education in a Food Science based subject
• Experience of high care food operations and allergen management essential
• HACCP Level 3 and Food Safety Level 4 qualifications
• Practical knowledge of the BRCGS Food Standard and Quality Management Systems
• Internal audit qualification and experience auditing against the BRCGS food standard
• Proven experience of leadership, decision making and team management
• A result‑focussed approach with excellent communication skills and the ability to influence others
• Enjoy being part of a hard‑working team, sharing the same end goal, and celebrating results together
• Are supportive of an inclusive culture – recognising and valuing that difference is good
• Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!