At a Glance
- Tasks: Lead a team to ensure top-notch maintenance service for our shops.
- Company: Join a dynamic team at Innovate House in Newcastle upon Tyne.
- Benefits: Flexible hours, work-life balance, and opportunities for personal growth.
- Other info: Great chance to develop your career in a supportive environment.
- Why this job: Make a real impact by improving processes and supporting your team.
- Qualifications: Experience in team leadership and strong organisational skills required.
The predicted salary is between 40500 - 49500 £ per year.
This is a full-time role (35 hours per week) however flexibility in this will be considered. We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role. The base location for this role is Innovate House, Balliol Park, Newcastle upon Tyne, NE12 8EW.
Main Responsibilities
- Lead and support a team of Planners to deliver excellent service to our shops and customers.
- Monitor team performance through regular 1:1s, coaching, quality assurance checks and development plans.
- Manage attendance, absence, wellbeing and conduct in line with company policies and procedures.
- Ensure reactive and planned maintenance work is planned, logged and progressed in line with agreed service levels.
- Support the escalation and resolution of reactive maintenance issues, ensuring effective communication with internal and external stakeholders.
- Build strong relationships with Engineers, contractors, retail teams and internal customers.
- Identify opportunities to improve processes, service delivery and team performance.
- Review workloads and resource allocation to ensure operational demands are met.
- Support training, onboarding and continuous development across the team.
Ideal Candidate
- Previous experience leading, coaching or developing a team.
- Strong organisational and prioritisation skills.
- Excellent customer service and stakeholder management skills.
- Confidence managing performance, attendance and wellbeing conversations.
- Strong written and verbal communication skills.
- The ability to make decisions, solve problems and drive improvements.
- A results-focused approach with high attention to detail.
- The ability to build positive working relationships at all levels.
- A willingness to learn, develop and help others succeed.
- Good IT skills, including Microsoft Office, with experience of working on CAFM systems specifically being advantageous.
Shop Maintenance Planning and Support Team Leader – Newcastle Upon Tyne, Tyne and Wear employer: Greggs
As a Greggs Manager in Crewe, you'll be part of a vibrant team dedicated to delivering exceptional food service experiences. Our inclusive work culture prioritises employee wellbeing and growth, offering competitive salaries, generous benefits, and opportunities for professional development. With a focus on leadership and operational excellence, you'll thrive in an environment that values your contributions and celebrates diversity.
