At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service and maintenance for our shops.
- Company: Join the fun and inclusive culture at Greggs, where everyone is welcome.
- Benefits: Enjoy flexible hours, generous leave, discounts, and a pension scheme.
- Other info: Opportunities for career growth and a commitment to community and wellbeing.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team leadership, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 36000 £ per year.
- This is a full-time role (35 hours per week) however flexibility in this will be considered
- We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
- The base location for this role is Innovate House, Balliol Park, Newcastle upon Tyne, NE12 8EW
- Vacancy Information
We have a fantastic opportunity to join the Shop Maintenance Planning Team at Greggs and really help to shape an exciting and dynamic team.
We can offer you
- 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
- Colleague discount, up to 50% off our own-produced products
- Pension scheme with matching employer contributions up to 7%
- Paid breaks
- Free hot drinks while on a shift break
- Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
- Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
- Career progression and learning and development
- Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year.
Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
- Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
- A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
- Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another
- What you\'ll do
As a Shop Maintenance Team Leader, you\'ll
- Lead and support a team of Planners to deliver excellent service to our shops and customers
- Monitor team performance through regular 1:1s, coaching, quality assurance checks and development plans
- Manage attendance, absence, wellbeing and conduct in line with company policies and procedures
- Ensure reactive and planned maintenance work is planned, logged and progressed in line with agreed service levels
- Support the escalation and resolution of reactive maintenance issues, ensuring effective communication with internal and external stakeholders
- Build strong relationships with Engineers, contractors, retail teams and internal customers
- Identify opportunities to improve processes, service delivery and team performance
- Review workloads and resource allocation to ensure operational demands are met
- Support training, onboarding and continuous development across the team
About you
You'll fit right into this role if you can demonstrate
- Previous experience leading, coaching or developing a team
- Strong organisational and prioritisation skills
- Excellent customer service and stakeholder management skills
- Confidence managing performance, attendance and wellbeing conversations
- Strong written and verbal communication skills
- The ability to make decisions, solve problems and drive improvements
- A results-focused approach with high attention to detail
- The ability to build positive working relationships at all levels
- A willingness to learn, develop and help others succeed
- Good IT skills, including Microsoft Office, with experience of working on CAFM systems specifically being advantageous
- About Greggs
Here at Greggs, we love what we do, and we have fun!
What makes us so special is our culture - how we behave and support each other.
Everyone's welcome at Greggs.
Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
You can read more about us here: Greggs Careers | About Greggs.
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Shop Maintenance Planning and Support Team Leader in Newcastle upon Tyne employer: Greggs
As a Greggs Manager in Crewe, you'll be part of a vibrant team dedicated to delivering exceptional food service experiences. Our inclusive work culture prioritises employee wellbeing and growth, offering competitive salaries, generous benefits, and opportunities for professional development. With a focus on leadership and operational excellence, you'll thrive in an environment that values your contributions and celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Maintenance Planning and Support Team Leader in Newcastle upon Tyne
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Shop Maintenance Planning and Support Team Leader at Greggs!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Greggs or be willing to refer you for that Shop Maintenance Planning and Support Team Leader position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Greggs who’s on the lookout for their next Shop Maintenance Planning and Support Team Leader star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Shop Maintenance Planning and Support Team Leader role at Greggs!
We think you need these skills to ace Shop Maintenance Planning and Support Team Leader in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Greggs. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Greggs
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Greggs. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
