At a Glance
- Tasks: Lead improvements in shop operations and simplify daily routines for teams.
- Company: Join the vibrant team at Greggs, where fun meets hard work.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and generous leave.
- Other info: Flexible working hours and excellent career progression opportunities await you.
- Why this job: Make a real impact on shop efficiency while enjoying a supportive culture.
- Qualifications: Strong problem-solving skills and experience in simplifying processes preferred.
The predicted salary is between 25290 - 30910 £ per year.
We have a great opportunity to join our Central Retail Operations team as a Retail Process Manager. In this role, you'll lead how our shops work day to day. That includes routines/tasks, cleaning, temperature checks, and the systems and equipment teams use every shift. You'll find out what makes the job harder than it needs to be. Then you'll deliver practical, evidence-led changes that make shop processes simpler and safer, and free up time for teams to focus on customers. You'll work alongside the rest of the CX & Operations team, so that everything works together in the shop.
You'll need strong operational judgement, analytical problem-solving skills, excellent attention to detail and great organisation skills to lead cross-functional projects from first idea through to rollout.
We can offer you:
- Management Bonus Scheme which is worth up to 10% of your salary
- Pension scheme with matching employer contributions up to 7%
- Colleague discount, up to 50% off our own-produced products
- Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
- 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
- The opportunity to purchase additional annual leave twice a year
- Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate
- Private Medical Insurance which is free for you and subsidised for your dependants
- Income Protection should you become unable to work due to long-term sickness
- Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary
- Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family
- Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support
- Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
- Career progression and learning and development opportunities
- A company who cares about our communities; the environment and being a better business!
About the role: This is a full-time role, however flexibility in this will be considered. We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role. The base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne, NE12 8BU.
What you'll do:
- Lead improvements to how our shops work day to day, including task management, cleaning methods, temperature monitoring and ‘day in the life’ routines
- Use shop feedback, customer insight, audit findings and operational data to identify and prioritise improvement opportunities
- Spend time in shops observing and measuring how tasks are done. Talk with Shop Managers, shop teams and Area Managers to understand the root cause of issues
- Lead practical trials of new equipment, processes and ways of working with Shop Development, Procurement and suppliers, making sure they're properly planned and measured
- Analyse trial results and make clear recommendations on whether to stop, refine or roll out a change
- Take successful changes through to full rollout where appropriate, then check they've delivered what we expected
- Build simple cases for change that show the time, cost, energy and risk benefits, to support investment decisions
- Set out clear operational requirements for shop systems, so new technology works in a real shop
- Own the measures for your area, understand what's driving them and act when they go off track
- Work closely with Retail, Shop Development, Procurement, Technology, Workforce Planning, Health & Safety, Food Safety, Sustainability, Finance, Commercial and Supply Chain. Represent Central Retail Operations so decisions reflect real shop conditions
- Make sure new equipment and processes come with accurate instructions and Greggs Way content, working with colleagues who look after standards and communications to land them in shops
About you: We're looking for someone who:
- Is a strong problem solver who gets to the root cause and proposes practical solutions
- Can interpret data and feedback, identify themes and reach balanced conclusions
- Has experience of simplifying processes or freeing up time in a multi-site operation, such as retail or hospitality
- Can build a simple business case and check whether benefits were delivered after launch
- Can turn what shops need into clear requirements for systems or equipment, and works well with suppliers and technical teams
- Is organised and able to manage several projects, actions and deadlines at the same time
- Plans ahead to identify dependencies, risks and milestones early, and raises issues with a clear recommendation
- Has excellent attention to detail and produces accurate, high-quality work
- Can turn complicated information into clear, concise and practical guidance
- Is confident working with colleagues at all levels and across different business functions
- Understands retail or shop operations and can recognise what will and won't work in practice. Retail experience is not essential.
About Greggs: Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Retail Process Manager in Newcastle upon Tyne employer: Greggs
At Greggs, we pride ourselves on fostering a vibrant and inclusive work culture that champions innovation and collaboration. As the Head of Data & AI, you will not only lead transformative initiatives but also benefit from a comprehensive management bonus scheme, generous annual leave, and extensive career development opportunities, all while being part of a company that values community and sustainability. Located in Newcastle Upon Tyne, you'll enjoy a supportive environment that prioritises work-life balance and employee wellbeing, making Greggs an exceptional place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Process Manager in Newcastle upon Tyne
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Greggs, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Greggs!
We think you need these skills to ace Retail Process Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Greggs, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Greggs and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Greggs that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Greggs
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
