Retail Operations Manager in London

We have a fantastic opportunity to join the West team at Greggs as a Retail Operations Manager. The successful candidate will own the delivery and operation of a diverse retail portfolio across our shop estate throughout Bristol, Somerset and Cornwall area. As Retail Operations Manager you will have a breadth of experience of new shop openings, along with operating shops in a range of locations such as high street, travel hubs and out of town. You will be an experienced manager with proven experience in managing and developing an ambitious team of Area Managers as well as leading a retail team. It is essential that candidates live in or are close to the vacancy patch or are prepared to relocate to this area.

What we can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
• Management Bonus Scheme which is worth up to 17.5% of your salary
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
• Private Medical Insurance which is free for you and subsidised for your dependants
• Permanent Health Insurance which is a replacement income scheme
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
• Defined contribution management pension scheme
• Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary
• Colleague discount, up to 50% off our own-produced products
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• Cycle to Work scheme
• A company who cares about our communities; the environment and being a better business!
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the Role

This is a full-time role, however flexibility in this will be considered. We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role. This is a field based role covering Bristol, Somerset and Cornwall areas. Ideally, you'll live within this area.

What you'll do:

• People Leadership – creates team spirit and real sense of purpose/vision; builds a high performing team – energy & direction – a winning team
• Building Capability – develops individuals, builds on strengths, identifies future talent
• Driving Performance – leads from the front in a fast‐paced retail environment; works closely with Area Managers in shops day to day; drives exceptional standards and great customer experience
• Striving for success – self-motivated, tenacious – can deal with setbacks. High Integrity, dependable. Ambition to progress
• Decision maker – can analyse data & evaluate options and make decisions. Can join up the dots – concepts/ideas/ market information to arrive at good business decisions
• Growth mindset – open minded, creative & able to look for possibilities. Positive outlook
• Business Development – commercial/ financial/ property areas - how it all works, clear understanding of implications.

About you

We are looking for highly experienced, talented individuals with drive, who can demonstrate:

• Proven experience in a Retail Regional Operations Manager role or similar
• Driven with an eagerness to grow and develop your career
• Has a proven track record of delivering high levels of customer satisfaction
• Has experience of managing and delivering to deadlines
• Ability to think about the wider picture and make sound decisions
• Experience of working with and influencing senior management
• Experience of developing innovative solutions and contributing to strategic planning.
• Present a welcoming attitude to change and adjust dynamically to continuous business change and improvement
• Proven commercial acumen with accountability for achieving and excelling company targets.
• Proven ability to use initiative and set direction
• Demonstrable communication and influencing skills with the ability to build strong relationships
• Highly numerate with strong focus on statistical analysis
• Excellent organisational skills with strong attention to detail

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we'd love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.