At a Glance
- Tasks: Provide first-class IT support to colleagues and resolve technical issues.
- Company: Join the friendly team at Greggs, where we value hard work and fun.
- Benefits: Enjoy 21 days annual leave, colleague discounts, and a pension scheme.
- Other info: Flexible working hours and excellent career progression opportunities.
- Why this job: Be part of a supportive culture while developing your IT skills.
- Qualifications: Proficiency in Microsoft Office and experience in providing technical support.
The predicted salary is between 25000 - 30000 € per year.
We have a fantastic opportunity to join the IT & Business Change team at Greggs as an IT Support Analyst. Forming a key part of the Support Team, our IT support analysts are the first point of contact for our Greggs colleagues either reporting IT incidents or making IT service requests.
We can offer you:
- 21 days (weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
- Colleague discount, up to 50% off our own-produced products
- Pension scheme with matching employer contributions up to 7%
- Paid breaks
- Free hot drinks while on a shift break
- Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
- Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
- Career progression and learning and development
- Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
- Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
- A company who cares about our communities; the environment and being a better business!
About the role
This is a full-time role (35 hours per week) however flexibility in this will be considered. We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role. The base location for this role is Newcastle Upon Tyne.
What you'll do
Within the IT support team our goal is to deliver a first-class service ensuring we support our colleagues in keeping the Greggs business operating effectively and efficiently. Working in our IT Support team within the service desk you will be responsible for taking calls from colleagues, providing that first point of contact for IT Support. You will triage support requests in the first instance attempting a first time fix where possible and escalating up in IT Support and out to wider IT&BC where necessary. As you develop you will have the opportunity to work in our higher technical areas, 2nd line support and hardware provisioning. This will include:
- Triaging Incoming Support Requests
- Resolving IT Support Requests
- Liaising with and escalate requests to members of the IT Support team and the wider IT&BC function
- Maintaining Service Requests
- Performing System Testing, Checks and Minor updates
- Maintaining IT Support Documentation
About you
You will fit right into this role if you can demonstrate:
- Proficiency in Microsoft Office 2016 onwards
- Experience of O365
- Installing new technologies and teaching end users how to operate them
- Providing remote technical support via internet or phone
- Backing up and restoring files
- Maintaining operating systems by repairing hardware and configuring software
- Excellent written and verbal communication skills
- Strong skills in planning, prioritising, and organising
- Are a strong team player, able to build good working relationships at all levels
- Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together
- Are supportive of an inclusive culture – recognising and valuing that difference is good
- Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.
IT Support Analyst employer: Greggs
Greggs is an exceptional employer that prioritises a supportive and inclusive work culture, offering generous benefits such as 21 days of annual leave, a pension scheme with matching contributions, and a profit-sharing scheme. Located in Newcastle Upon Tyne, our IT Support Analysts play a vital role in ensuring seamless operations while enjoying opportunities for career progression and personal development within a fun and family-oriented environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former Greggs employees on LinkedIn. A friendly chat can give you insider info about the role and maybe even a referral!
✨Tip Number 2
Prepare for that interview! Brush up on your IT support skills and be ready to share examples of how you've solved tech issues in the past. We want to see your problem-solving magic!
✨Tip Number 3
Show your passion for Greggs! Research the company culture and values, and be ready to explain why you want to be part of the team. We love candidates who align with our family vibe!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Greggs family!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft Office, O365, and any technical support you've provided. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Greggs and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills:Since you'll be the first point of contact for our colleagues, it's crucial to demonstrate your excellent written and verbal communication skills. Make sure your application is clear, concise, and free of errors – we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our fantastic company culture. We can't wait to hear from you!
How to prepare for a job interview at Greggs
✨Know Your Tech
Brush up on your knowledge of Microsoft Office 2016 and O365. Be ready to discuss how you've used these tools in past roles, and think of examples where you provided tech support or trained others on new technologies.
✨Show Your Problem-Solving Skills
Prepare to demonstrate your ability to triage and resolve IT support requests. Think of specific instances where you successfully fixed an issue on the first try or escalated it effectively when needed.
✨Communicate Clearly
Since you'll be the first point of contact for colleagues, practice explaining technical concepts in simple terms. During the interview, focus on your verbal communication skills and how you can build rapport with team members.
✨Emphasise Team Spirit
Greggs values teamwork, so be ready to share examples of how you've collaborated with others in previous roles. Highlight your ability to support an inclusive culture and how you celebrate team successes.
