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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs.
- Benefits: Competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused environment.
- Other info: Enjoy career growth and celebrate milestones with long service awards.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager in Horley employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Horley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about putting customers first, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership skills! As a Shift Manager, you'll need to inspire your team. Think about how you've motivated others in previous roles and be prepared to discuss your approach to leading by example.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Greggs team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Shift Manager in Horley
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love putting customers first. Share any experiences where you've gone the extra mile to ensure a brilliant customer experience – we want to see that passion shine through!
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading a team, so make sure to showcase any previous supervisory experience. Tell us about times when you've motivated a team or handled challenges – we’re keen to see your natural leadership abilities in action.
Be Yourself: We value inclusivity and authenticity, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our fun and supportive culture at Greggs.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Greggs
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and customer service, so think about how your own values align with theirs. Be ready to share examples of how you've contributed to a positive team environment in the past.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your leadership abilities. Prepare specific examples of how you've motivated a team or handled challenges in previous roles. Highlight your experience in a customer-focused environment and how you’ve led by example.
✨Prepare for Customer Scenarios
Expect questions about how you would handle various customer service situations. Think of scenarios where you went above and beyond for a customer or resolved a complaint effectively. This will show that you can maintain high standards even under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
