At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join a well-loved brand that values teamwork and customer satisfaction.
- Benefits: Competitive pay, discounts, free drinks, paid breaks, and profit sharing.
- Other info: Enjoy career growth opportunities and a supportive, inclusive culture.
- Why this job: Be a key player in creating amazing customer experiences every day.
- Qualifications: Previous supervisory experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in‑shop, delivery, Click+Collect and drive thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much‑loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture – recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer‑focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
Locations
Shift Manager – Londonderry, County Derry employer: Greggs
At Greggs, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and team collaboration. As a Shift Manager in Londonderry, you'll enjoy competitive pay, generous discounts, and a range of benefits including paid breaks and a health and wellbeing app, all while working in a supportive environment that encourages personal growth and celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager – Londonderry, County Derry
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Shift Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to team leadership and customer service. We want you to shine when discussing how you inspire and motivate your team!
✨Tip Number 3
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re the perfect fit for our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining us!
We think you need these skills to ace Shift Manager – Londonderry, County Derry
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love putting customers first. Share specific examples of how you've gone the extra mile to ensure a brilliant experience for customers in your previous roles.
Highlight Your Leadership Skills:As a Shift Manager, you'll be leading a team, so make sure to showcase any leadership experience you have. Talk about times when you've inspired or motivated a team to achieve great results, even if it was in a different setting.
Be Yourself:We want to get to know the real you! Use your own voice in your application and don’t be afraid to show your personality. This helps us see how you'd fit into our team culture and engage with customers.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Greggs
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Be ready to discuss how you can inspire others to deliver exceptional customer service.
✨Customer Service Focus
Since the role revolves around putting customers first, think of specific instances where you've gone above and beyond for a customer. Share these stories during your interview to highlight your commitment to excellent service and how you can contribute to creating a brilliant experience for customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics, training opportunities, or how they measure success in the role of a Shift Manager.
