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- Tasks: Lead a team to deliver amazing customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs.
- Benefits: Competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Make a real impact while enjoying a vibrant work environment.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Great career growth opportunities and a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You’ll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training and development, and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you:
- Competitive pay plus commission
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Manager in Birmingham employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with a friend to boost your confidence and refine your approach to customer service.
✨Tip Number 3
Prepare some questions for your interview! Asking about team dynamics or how they support inclusivity shows you're keen on creating a positive work environment. Plus, it gives you a chance to see if Greggs is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Greggs team and ready to take on the challenge!
We think you need these skills to ace Shop Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering excellent customer service and leading a team. Share specific examples of your past experiences that highlight your passion for the food-on-the-go environment.
Tailor Your CV: Make sure your CV is tailored to the Shop Manager role. Highlight relevant experience, especially in retail or food service, and focus on your leadership skills. We’re looking for someone who can motivate a team, so don’t forget to mention any training or development initiatives you've led!
Be Authentic: We value inclusivity and authenticity, so be yourself in your application. Share your unique perspective and how it contributes to a positive team culture. We want to know how you can help us create a welcoming environment for everyone at Greggs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing culture there. We can’t wait to hear from you!
How to prepare for a job interview at Greggs
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and fun, so think about how you can demonstrate that you align with these principles in your answers.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team. Prepare examples of how you've motivated and developed your team in previous roles. Highlight any specific achievements that showcase your ability to drive performance and maintain high standards.
✨Prepare for Customer Service Scenarios
Expect questions about customer service situations. Think of times when you've gone above and beyond for a customer or resolved a difficult situation. This will show your commitment to delivering a brilliant experience for customers.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask. Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
