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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs.
- Benefits: Competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Natural leader with a passion for customer service and team support.
- Other info: Enjoy career growth opportunities and celebrate milestones with us.
The predicted salary is between 28800 - 43200 £ per year.
About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager in Baldock employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Baldock
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've inspired a team or handled a tough situation. Being able to share these stories will demonstrate your natural leadership abilities and how you can motivate others.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare to discuss how you've gone above and beyond for customers in previous roles. This is key for a Shift Manager role, so make sure you highlight your passion for delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Greggs. So, get your application in and let’s get you on board!
We think you need these skills to ace Shift Manager in Baldock
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love putting customers first. Share specific examples of how you've gone the extra mile to ensure a brilliant experience for customers in your previous roles.
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading a team, so make sure to showcase your natural leadership abilities. Talk about any past experiences where you've inspired or motivated a team to achieve great results.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the role to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team at Greggs!
How to prepare for a job interview at Greggs
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and customer service, so be ready to discuss how you can contribute to that environment and share examples of how you've supported a positive team culture in the past.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Prepare specific examples of how you've successfully led a team in previous roles. Think about times when you’ve resolved conflicts or boosted team morale, and be ready to share those stories during the interview.
✨Demonstrate Customer Focus
Greggs is all about putting customers first, so be prepared to talk about your approach to customer service. Share experiences where you went above and beyond for a customer or how you handled difficult situations. This will show that you understand the importance of delivering an exceptional experience.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations on the job. Think about scenarios like managing a busy shift or dealing with a dissatisfied customer. Practising your responses to these types of questions will help you feel more confident and ready to impress during the interview.
