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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join the fun-loving team at Greggs, where everyone is welcome.
- Benefits: Competitive pay, 50% discount, free drinks, and paid breaks.
- Why this job: Make a real impact by inspiring your team and delighting customers.
- Qualifications: Previous supervisory experience in a customer-focused environment.
- Other info: Enjoy career growth, health benefits, and a supportive culture.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
About the role Join us as a Shift Manager and you'll be part of a team that loves putting customers first.
As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
Inspire the team to deliver amazing results and maintain the excellent standards of the shop
Lead by example and serve our customers in a fast and friendly manner
Prepare our much-loved products, including making sandwiches and managing the ovens
Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
Keep the shop looking clean, tidy and presentable
What we can offer you
Competitive pay paid weekly
Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
Free hot drinks for you to enjoy while on shift
Paid breaks allowing you to recharge your batteries
We share 10% of all our profits with our colleagues
Health and Wellbeing App providing Remote GP and Physiotherapy services
Holiday entitlement that grows as your career grows with us
Colleague share plans to help you invest and save for your future
Pension scheme to help you plan for your future. We'll match your contributions up to 7%
Confidential employee assistance app and helpline to help with your wellbeing
Long service awards celebrating key milestones in your career
Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
You'll also be supportive of an inclusive culture – recognising and valuing that difference is good.
If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers About Greggs.
Agency employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about putting customers first, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership skills! As a Shift Manager, you'll need to inspire your team. Think about how you've motivated others in previous roles and be prepared to discuss your approach to leading by example.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Greggs team. Don’t miss out on this opportunity!
We think you need these skills to ace Agency
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you love engaging with customers and leading a team. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Shift Manager role. Highlight any supervisory experience and customer-focused achievements. We’re looking for those who can inspire and motivate a team, so don’t hold back on showcasing your leadership skills!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique experiences and perspectives that make you a great fit for our inclusive culture. Remember, we want to know the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at Greggs
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and customer service, so think about how your own values align with theirs. This will help you demonstrate that you're not just a fit for the role, but also for the team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Be ready to discuss how you can bring that same energy to Greggs.
✨Customer Service is Key
Greggs is all about putting customers first, so be prepared to talk about your approach to customer service. Think of specific instances where you went above and beyond for a customer, and how you would ensure a brilliant experience for them at Greggs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or how they celebrate success within the team. It’s a great way to show you’re genuinely interested in being part of their culture.