At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs.
- Benefits: Competitive pay, discounts, free drinks, and career growth opportunities.
- Other info: Enjoy a supportive workplace where everyone is valued and welcomed.
- Why this job: Make a real impact on customer experiences while having fun at work.
- Qualifications: Previous supervisory experience in a customer-focused environment.
The predicted salary is between 30000 - 40000 € per year.
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in‑shop, delivery, Click + Collect and drive thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or order their food online.
During a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much‑loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable, and demonstrate natural leadership abilities with a passion for delivering exceptional customer service
You will also be supportive of an inclusive culture—recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer‑focused environment, we want to hear from you.
Our Culture
We love what we do, and we have fun! What makes us so special is our culture—how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work.
Benefits
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
Shift Manager in Truro employer: Greggs plc
At Greggs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to be their authentic selves. As a Shift Manager, you'll enjoy competitive pay, generous discounts, and a range of benefits designed to support your wellbeing and career growth, all while working in a fun and inclusive environment that prioritises customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Truro
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on our website and social media. Understanding what makes us tick will help you connect with the team and show that you're genuinely interested in being part of our family.
✨Tip Number 2
Practice your customer service skills! As a Shift Manager, you'll be leading by example. Think about how you can demonstrate your ability to inspire and motivate a team while keeping customers happy. Role-play scenarios with a friend to get comfortable.
✨Tip Number 3
Prepare some questions for us! Interviews are a two-way street, so think of a few questions that show your interest in the role and our values. This not only helps you learn more but also shows us that you're serious about joining our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in our minds as we make our decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Shift Manager in Truro
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love putting customers first. Share specific examples of how you've gone the extra mile to ensure a brilliant experience for customers in your previous roles.
Highlight Your Leadership Skills:As a Shift Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about times when you've inspired or motivated a team to achieve great results.
Be Authentic and Inclusive:We value diversity and inclusivity at StudySmarter, so don’t hesitate to express your unique background and experiences. Show us how you can contribute to our welcoming culture and support your colleagues.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the role!
How to prepare for a job interview at Greggs plc
✨Know the Company Culture
Before your interview, take some time to understand the company culture at Greggs. They value inclusivity and a fun work environment, so think about how you can demonstrate that you align with these values. Share examples of how you've contributed to a positive team atmosphere in previous roles.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Prepare specific examples of how you've successfully led a team in the past. Think about times when you’ve stepped up in a supervisory role and how you managed challenges while keeping morale high.
✨Customer Service is Key
Greggs prides itself on exceptional customer service. Be ready to discuss your approach to ensuring customers have a brilliant experience. Consider sharing a story where you went above and beyond for a customer or resolved a difficult situation effectively.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations on the job. Think about scenarios like managing stock levels, maintaining cleanliness, or dealing with a dissatisfied customer. Practising your responses will help you feel more confident during the interview.
