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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join a dynamic team at Greggs, known for its customer-first approach.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and profit sharing.
- Why this job: Be part of a fun, fast-paced environment where your leadership makes a difference.
- Qualifications: Previous supervisory experience in a customer-focused role is required.
- Other info: Flexible shifts and opportunities for career growth await you!
The predicted salary is between 21600 - 36000 £ per year.
Join us as a Supervisor and you’ll be part of a team that loves putting customers first.
As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
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Inspire the team to deliver amazing results and maintain the excellent standards of the shop
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Lead by example and serve our customers in a fast and friendly manner
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Prepare our much-loved products, including making sandwiches and managing the ovens
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Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
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Keep the shop looking clean, tidy and presentable
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
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Competitive pay paid weekly
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Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
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Free hot drinks for you to enjoy while on a break
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Paid breaks allowing you to recharge your batteries
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We share 10% of all our profits with our colleagues
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Holiday entitlement that grows as your career grows with us
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Colleague share plans to help you invest and save for your future
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Pension scheme to help you plan for your future. We’ll match your contributions up to 6%
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Employee assistance app and confidential helpline to help with your wellbeing
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Long service awards celebrating key milestones in your career
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Savings and discounts across a wide range of your favourite brands and retailers
Shop Supervisor employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customers have a great experience in your previous roles.
✨Tip Number 2
Highlight your leadership skills by discussing times when you motivated a team or resolved conflicts. This will demonstrate that you can inspire others and maintain high standards in the shop.
✨Tip Number 3
Familiarize yourself with the products and services offered, especially the Click + Collect and drive-thru options. Being knowledgeable will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 4
Be prepared to discuss how you would handle busy shifts and ensure the shop remains clean and presentable. Showing that you can manage stress and maintain standards will be key to landing this role.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Shop Supervisor. Highlight your experience in customer service and team leadership in your application.
Tailor Your CV: Customize your CV to reflect your supervisory experience in a customer-focused environment. Emphasize any relevant skills such as team motivation, customer engagement, and operational management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've inspired teams or improved customer experiences in previous roles.
Highlight Availability: Clearly state your availability in your application. Since the role requires flexibility, make sure to mention any specific times you can work, which will demonstrate your commitment to the position.
How to prepare for a job interview at Greggs plc
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your previous experience where you went above and beyond to ensure a great customer experience.
✨Demonstrate Leadership Skills
Highlight your natural leadership abilities by discussing how you've motivated and inspired your team in past roles. Be prepared to give examples of how you led by example and managed challenges effectively.
✨Familiarize Yourself with the Products
Before the interview, take some time to learn about the products offered. Being knowledgeable about the menu and services will show your genuine interest in the role and help you answer questions confidently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of situations you've faced in the past and how you resolved them, focusing on your approach and the outcome.
