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- Tasks: Lead a dynamic team to provide exceptional customer service across various channels.
- Company: Join Greggs, a fun and inclusive workplace that values every individual.
- Benefits: Enjoy up to 50% off products, free hot drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture that celebrates diversity and offers career growth opportunities.
- Qualifications: Experience in retail or food service, with a passion for excellent customer care and team development.
- Other info: Flexible shift patterns and a chance to earn additional commission.
The predicted salary is between 29000 - 39000 £ per year.
Join us as a Shop Manager andyou’lllead andmotivate your team to deliver fast and friendly service to our customers.
We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.Y ou\’llbe responsible formaking sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Leadthe team to deliver amazing results andmaintainthe excellent standards of the shop
- Drive high performance through recruitment, trainingand development,and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparationandserving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
If you havea track recordas aSupervisoror Line Manager, havelots of experience delivering excellent customer serviceand have workedin a food-on-the-go environment or within retail, this could be the role for you.
You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.
If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs .
- Salary £34,709 plus Additional Commission subject to eligibility
- Frequency Annual
- Job Reference greggs/TP/5368/44905
- Contract Type Permanent
- Contract Details Shift pattern and availability can be discussed at interview
- Closing Date 31 July, 2025
- Job Category Retail
- Business Unit Retail
- Location 1586/1588 Dumbarton Road Glasgow, United Kingdom
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Shop Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to inclusivity and customer service will help you align your approach during the interview, showcasing that you’re a great fit for their team.
✨Tip Number 2
Prepare examples from your past experience where you've successfully led a team or improved customer service. Highlighting specific achievements can demonstrate your capability to drive performance and maintain high standards.
✨Tip Number 3
Research the various channels through which Greggs serves its customers, such as Click+Collect and delivery. Being knowledgeable about these services will allow you to discuss how you can enhance the customer experience across all platforms.
✨Tip Number 4
Show enthusiasm for the role by expressing your passion for food and customer service. A genuine interest in the products and the overall shopping experience can set you apart from other candidates.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail and customer service, especially any roles where you led a team or managed operations. Use specific examples that demonstrate your ability to deliver excellent service and maintain high standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention your track record as a Supervisor or Line Manager and how your leadership style aligns with Greggs' inclusive culture. Be sure to convey your enthusiasm for creating a welcoming environment for both customers and colleagues.
Showcase Relevant Skills: Highlight skills that are crucial for the Shop Manager position, such as team leadership, customer service excellence, and operational management. Provide examples of how you've successfully driven performance through training and development in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a managerial role.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shop Manager, you'll be leading a team. Be prepared to discuss your previous experiences in leadership roles, highlighting how you've motivated and developed your team to achieve excellent results.
✨Demonstrate Customer Service Excellence
Since delivering outstanding customer service is key, think of specific examples where you've gone above and beyond for customers. This will show that you understand the importance of customer satisfaction in a retail environment.
✨Emphasise Inclusivity
Greggs values an inclusive culture, so be ready to talk about how you've supported diversity in your previous roles. Share examples of how you've recognised and valued differences within your team.
✨Prepare for Operational Questions
Expect questions about managing shop operations, such as wage controls and stock management. Brush up on your knowledge of these areas and be ready to discuss how you've successfully handled similar responsibilities in the past.