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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun and inclusive workplace that values every team member.
- Benefits: Enjoy up to 50% off products, free hot drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture where your contributions make a real impact.
- Qualifications: Experience in retail or food service, with strong leadership and customer service skills.
- Other info: Flexible shift patterns and opportunities for career growth await you!
The predicted salary is between 28471 - 40000 £ per year.
About the role
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You’ll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training and development, and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you:
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Salary: £35,589 plus Additional Commission subject to eligibility.
Contract Type: Permanent
Shift pattern and availability can be discussed at interview
Shop Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to inclusivity and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills and ability to motivate a team. Highlight specific instances where you improved customer service or team performance.
✨Tip Number 3
Research the latest trends in the food-on-the-go sector. Being knowledgeable about industry developments can give you an edge in conversations and demonstrate your passion for the role.
✨Tip Number 4
Network with current or former employees of Greggs if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any leadership roles you've held, especially in food-on-the-go environments, to align with the Shop Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and team leadership. Mention specific examples of how you've motivated teams and improved customer experiences in previous roles.
Highlight Inclusivity: Since the company values an inclusive culture, include examples of how you've supported diversity in your previous workplaces. This could be through team development or creating a welcoming environment for all customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shop Manager, you'll need to lead and motivate your team. Be prepared to discuss your previous experiences in leadership roles, highlighting how you successfully managed teams and drove performance.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Share specific examples of how you've delivered exceptional service in the past, especially in a food-on-the-go or retail environment, to show that you understand the importance of customer satisfaction.
✨Emphasise Inclusivity
Greggs values an inclusive culture. Be ready to talk about how you've supported diversity in your previous roles and how you plan to foster an inclusive environment within your team.
✨Prepare for Operational Questions
Expect questions about managing shop operations, such as wage controls and stock management. Brush up on your knowledge of these areas and be ready to discuss how you would ensure high standards in the shop.