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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy discounts, free drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in retail or food service, with a passion for excellent customer care.
- Other info: Flexible shift patterns available; apply now for an exciting career step!
The predicted salary is between 38684 - 38684 £ per year.
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You’ll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training and development, and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you:
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here.
Apply now and get ready for the next exciting step in your career!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Salary: £38,684 plus Additional Commission subject to eligibility. Frequency: Annual. Contract Type: Permanent. Shift pattern and availability can be discussed at interview (shift pattern to include mornings, evenings and weekend working).
Shop Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to inclusivity and customer service will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership skills and ability to motivate a team. Highlight specific instances where you've improved customer service or operational efficiency in a retail or food environment.
✨Tip Number 3
Research common challenges faced by shop managers in the food-on-the-go sector. Being able to discuss these challenges and how you would address them can set you apart as a knowledgeable candidate.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the role and company culture. This can provide you with valuable information to reference during your interview, showing your genuine interest in the position.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team leadership. Use specific examples from your previous roles that demonstrate your ability to motivate a team and deliver excellent results.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with Greggs' inclusive culture and your commitment to providing a brilliant customer experience.
Showcase Relevant Experience: Emphasise any experience you have in food-on-the-go environments or retail. Discuss your track record in managing teams, driving performance, and maintaining high standards in service and cleanliness.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shop Manager, you'll be leading a team. Be prepared to discuss your previous experiences in leadership roles, highlighting how you've motivated and developed your team to achieve great results.
✨Demonstrate Customer Service Excellence
Since delivering excellent customer service is key, think of specific examples where you've gone above and beyond for customers. This will show that you understand the importance of customer satisfaction in a retail environment.
✨Emphasise Inclusivity
Greggs values an inclusive culture, so be ready to talk about how you've supported diversity in your previous roles. Share experiences that demonstrate your commitment to creating a welcoming environment for all.
✨Prepare for Operational Questions
Expect questions about managing wage controls, waste, and maintaining shop standards. Brush up on your knowledge of these areas and be ready to discuss how you've successfully managed them in the past.
