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- Tasks: Lead a dynamic team to deliver top-notch customer service in-store and online.
- Company: A leading food retailer with a focus on diversity and support.
- Benefits: Competitive pay, generous discounts, free hot drinks, and a supportive culture.
- Why this job: Inspire and lead a team while making a real difference in customer experiences.
- Qualifications: Previous supervisory experience in customer service and a passion for leadership.
- Other info: Join a vibrant workplace that values diversity and growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading food retailer is seeking a Shift Manager to oversee shop operations during the manager's absence. You will inspire a team to deliver exceptional customer service across various channels, including in-shop and online orders.
The role offers competitive pay, generous colleague discounts, free hot drinks on shift, and a supportive workplace culture that celebrates diversity.
Ideal candidates will possess prior supervisory experience in customer service and show a passion for leading a team successfully.
Shift Manager: Lead a fast, friendly, customer-first team employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager: Lead a fast, friendly, customer-first team
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the food retail industry. A personal recommendation can go a long way in landing that Shift Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show your passion for customer service during the interview! Share specific examples of how you've inspired teams in the past to deliver exceptional service. This will demonstrate that you’re not just about managing, but truly leading.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Shift Manager: Lead a fast, friendly, customer-first team
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous supervisory experience you have. We want to see how you've inspired and led teams in the past, so share specific examples that showcase your leadership style.
Customer Service is Key: Since this role is all about delivering exceptional customer service, don’t forget to mention your passion for putting customers first. We love candidates who can demonstrate their commitment to creating a positive shopping experience, both in-store and online.
Be Yourself: We value authenticity, so let your personality shine through in your application. Don’t be afraid to show us what makes you unique and how you can contribute to our supportive workplace culture that celebrates diversity.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Greggs plc
✨Know the Company Inside Out
Before your interview, take some time to research the food retailer. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Be ready to discuss how you handle challenges and motivate others, as this will demonstrate your suitability for the role.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you turned a negative experience into a positive one. This will highlight your problem-solving skills and commitment to exceptional customer service, which is crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
