At a Glance
- Tasks: Lead a customer-focused team and ensure an amazing shopping experience.
- Company: Join the fun and inclusive culture at Greggs.
- Benefits: Enjoy up to 50% off products, free drinks, and paid breaks.
- Other info: Flexible hours with opportunities for career growth and well-being support.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
The predicted salary is between 30000 - 30000 £ per year.
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager: Lead a Customer‑Focused Team & Perks employer: Greggs plc
At Greggs, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Shift Manager in East Kilbride, you'll enjoy a range of benefits including generous discounts, paid breaks, and opportunities for career growth, all while leading a passionate team dedicated to delivering exceptional customer service. Join us and be part of a company that not only shares its profits with colleagues but also prioritises your wellbeing and development.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager: Lead a Customer‑Focused Team & Perks
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their customer-focused environment.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've inspired a team or handled a tough situation. Being able to share these stories will demonstrate your natural leadership abilities and how you can motivate others at Greggs.
✨Tip Number 3
Be ready to showcase your customer service skills! During the interview, be prepared to discuss how you would handle different customer scenarios. This will highlight your passion for delivering exceptional service, which is key for a Shift Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t miss out on the chance to be part of something special at Greggs!
We think you need these skills to ace Shift Manager: Lead a Customer‑Focused Team & Perks
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love putting customers first. Share any experiences where you've gone the extra mile to ensure a brilliant customer experience – it’ll really make your application stand out!
Highlight Your Leadership Skills:As a Shift Manager, you'll be leading a team, so we want to see your natural leadership abilities shine through. Mention any previous supervisory roles or situations where you've inspired and motivated others to achieve great results.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our inclusive culture at Greggs.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Greggs plc
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on being inclusive and customer-focused, so think about how your own values align with theirs. This will help you demonstrate that you're not just a fit for the role, but also for the team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight how you engaged your team and ensured excellent customer service.
✨Prepare for Customer Scenarios
Expect questions about how you'd handle specific customer situations. Think of scenarios where you went above and beyond for a customer or resolved a complaint effectively. This will show your commitment to delivering exceptional service, which is key for this role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
