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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun and inclusive company that values every team member.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture where your leadership can shine and impact customers positively.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be their authentic selves at work.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We'll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager in Ledbury employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Ledbury
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes them unique will help you align your approach during the interview, showcasing how you can contribute to their inclusive environment.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Be ready to discuss specific situations where you successfully managed challenges in a customer-focused setting.
✨Tip Number 3
Show your passion for customer service by thinking of ways you can enhance the customer experience at Greggs. Bring these ideas to the table during your discussions to illustrate your proactive mindset.
✨Tip Number 4
Research common challenges faced by shift managers in retail environments. Being knowledgeable about these issues will allow you to speak confidently about how you would handle them, making you a more attractive candidate.
We think you need these skills to ace Shift Manager in Ledbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples from previous roles that demonstrate your ability to inspire a team and maintain high standards.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your understanding of the role. Mention how you can contribute to the team at Greggs and why you are excited about the opportunity to work with them.
Showcase Relevant Experience: If you have supervisory experience in a similar environment, be sure to detail this in your application. Highlight any achievements or initiatives you led that improved customer satisfaction or team performance.
Demonstrate Cultural Fit: Greggs values an inclusive culture, so mention any experiences you have that reflect your support for diversity and teamwork. Show that you align with their values and are ready to contribute positively to their workplace.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to engage and support others.
✨Demonstrate Customer Focus
Greggs places a strong emphasis on customer service. During the interview, be ready to discuss how you would ensure a brilliant experience for customers, whether they are in-store or ordering online.
✨Emphasise Teamwork and Inclusivity
Highlight your commitment to fostering an inclusive culture. Share experiences where you've recognised and valued diversity within a team, showing that you can create a welcoming environment for all.
✨Prepare for Practical Scenarios
Expect to be asked about handling real-life situations, such as managing busy shifts or resolving customer complaints. Think through potential scenarios and how you would approach them effectively.
