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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun and inclusive company that values every team member.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture where your leadership can shine and impact customers positively.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be their authentic selves at work.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We'll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Catterick Garrison
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes them unique will help you align your approach during the interview, showcasing how you can contribute to their inclusive environment.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Be ready to discuss specific situations where you successfully managed challenges in a customer-focused setting.
✨Tip Number 3
Showcase your passion for customer service by sharing stories of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering exceptional experiences, which is key for the Shift Manager role.
✨Tip Number 4
Research the various channels through which Greggs serves its customers, such as Click+Collect and drive-thru. Being knowledgeable about these services will demonstrate your enthusiasm for the role and your readiness to lead the team effectively.
We think you need these skills to ace Shift Manager in Catterick Garrison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to inspire a team.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and how you align with Greggs' values. Mention specific examples of how you've motivated teams or improved customer experiences in the past.
Showcase Your Availability: Clearly state your availability in your application. Since the role requires flexibility, make it easy for them to see that you can meet their scheduling needs.
Highlight Teamwork and Inclusivity: Discuss your commitment to fostering an inclusive culture in your application. Share examples of how you've supported diverse teams and created a welcoming environment for all.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your natural leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Understand the Customer Experience
Since the role focuses on providing a brilliant experience for customers, make sure you understand Greggs' approach to customer service. Familiarise yourself with their products and services, and be ready to discuss how you would enhance the customer journey.
✨Emphasise Teamwork and Inclusivity
Greggs values an inclusive culture, so highlight your ability to work well within a team and support diversity. Share experiences where you've fostered an inclusive environment or helped colleagues feel valued.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific situations during a shift. Think about scenarios like managing stock levels, dealing with customer complaints, or ensuring cleanliness in the shop, and prepare your responses accordingly.
