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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a vibrant culture where your leadership can shine and make a difference.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
The predicted salary is between 24000 - 36000 £ per year.
About the roleJoin us as a Shift Manager and you\’ll be part of a team that loves putting customers first.
As part of the management team, you\’ll be responsible for looking after the shop when the Manager isn\’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
Inspire the team to deliver amazing results and maintain the excellent standards of the shop
Lead by example and serve our customers in a fast and friendly manner
Prepare our much-loved products, including making sandwiches and managing the ovens
Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
Keep the shop looking clean, tidy and presentable
What we can offer you
Competitive pay paid weekly
Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
Free hot drinks for you to enjoy while on shift
Paid breaks allowing you to recharge your batteries
We share 10% of all our profits with our colleagues
Health and Wellbeing App providing Remote GP and Physiotherapy services
Holiday entitlement that grows as your career grows with us
Colleague share plans to help you invest and save for your future
Pension scheme to help you plan for your future. We\’ll match your contributions up to 7%
Confidential employee assistance app and helpline to help with your wellbeing
Long service awards celebrating key milestones in your career
Savings and discounts for your everyday shopping, leisure and wellbeing
About youYou\’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.
If you\’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About usHere at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone\’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs .
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Shift Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes us unique will help you align your approach during the interview, showcasing how you can contribute to our inclusive environment.
✨Tip Number 2
Prepare examples of your leadership experience in customer-focused roles. Be ready to discuss specific situations where you motivated a team or improved customer service, as this will demonstrate your suitability for the Shift Manager position.
✨Tip Number 3
Showcase your passion for customer service. Think of ways you've gone above and beyond for customers in previous roles, as this will resonate well with our commitment to delivering exceptional experiences.
✨Tip Number 4
Research common challenges faced by shift managers in retail environments. Being prepared to discuss how you would handle these challenges will show that you're proactive and ready to take on the responsibilities of the role.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to inspire a team.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and how you align with Greggs' values. Mention specific examples of how you've motivated teams or improved customer experiences in past roles.
Showcase Your Availability: Clearly state your availability in your application. Since the role requires flexibility, make it easy for them to see that you can meet their scheduling needs.
Highlight Teamwork and Inclusivity: Discuss your commitment to fostering an inclusive culture in your application. Provide examples of how you've supported diversity and teamwork in previous positions.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to engage and support others.
✨Demonstrate Customer Focus
Greggs places a strong emphasis on customer service. During the interview, be ready to discuss how you prioritise customer satisfaction and share specific instances where you've gone above and beyond for customers.
✨Emphasise Teamwork and Inclusivity
Highlight your commitment to fostering an inclusive culture. Discuss how you value diversity within a team and provide examples of how you've supported colleagues from different backgrounds.
✨Prepare for Practical Scenarios
Expect to face situational questions that assess your problem-solving skills. Think about how you would handle common challenges in a busy shop environment, such as managing stock levels or resolving customer complaints.
