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- Tasks: Lead the team and ensure customers have an amazing shopping experience.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be themselves at work.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Shift Manager and you will be part of a team that loves putting customers first. As part of the management team, you will be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You will lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We will match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
You will be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You will also be supportive of an inclusive culture - recognising and valuing that difference is good. If you have got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Be ready to discuss how you've handled challenges in a fast-paced environment, as this is crucial for a Shift Manager role.
✨Tip Number 3
Showcase your passion for customer service by thinking of specific instances where you went above and beyond for customers. This will highlight your dedication to creating a brilliant shopping experience, which is key for this position.
✨Tip Number 4
Research common interview questions for management roles in retail. Practising your answers will help you feel more confident and articulate during the interview, allowing you to effectively communicate your suitability for the Shift Manager position.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to motivate a team.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and how you align with Greggs' values. Mention specific examples of how you've inspired teams or improved customer experiences in previous roles.
Showcase Your Availability: Clearly state your availability in your application. Since the role requires flexibility, mention any specific times you can work and your willingness to adapt to different shifts.
Highlight Teamwork and Inclusivity: Discuss your commitment to fostering an inclusive culture in your application. Provide examples of how you've supported diverse teams and created a welcoming environment for all.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your natural leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Emphasise Customer Service Experience
Since the role focuses on putting customers first, highlight your previous experience in customer-facing roles. Discuss specific situations where you went above and beyond to ensure a great customer experience.
✨Discuss Team Inclusivity
Greggs values an inclusive culture, so be ready to talk about how you recognise and value diversity within a team. Share any experiences where you supported inclusivity and how it positively impacted team dynamics.
✨Prepare for Practical Scenarios
Expect to discuss how you would handle various scenarios during a shift, such as managing stock levels or dealing with customer complaints. Think through these situations beforehand and be ready to explain your approach.
