At a Glance
- Tasks: Lead the team and ensure customers have an amazing shopping experience.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Other info: We celebrate diversity and welcome everyone to be themselves at work.
- Why this job: Be part of a supportive culture while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We'll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager in Birmingham employer: Greggs plc
At Greggs, we pride ourselves on being an excellent employer, offering a vibrant work culture where everyone is welcomed and valued. As a Team Member in Pitlochry, you'll enjoy competitive pay, generous colleague discounts, and opportunities for personal growth, all while being part of a team that prioritises fun and exceptional customer service. With benefits like paid breaks, health and wellbeing support, and a share in our profits, we ensure that our employees feel appreciated and motivated to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Birmingham
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this is crucial for the Shift Manager position.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Since no two shifts are the same, demonstrating your adaptability and problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Show your passion for food and customer service. Being enthusiastic about the products and the overall customer experience can make a significant impact during your interactions with the hiring team.
We think you need these skills to ace Shift Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any previous supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to inspire a team.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've motivated teams or improved customer experiences in past positions.
Showcase Your Leadership Style:In your application, describe your leadership style and how you engage with team members. Provide examples of how you've successfully led a team during busy periods or resolved conflicts.
Highlight Your Availability:Clearly state your availability in your application. Since the role requires flexibility, mention any specific times you can work and your willingness to adapt to the shop's needs.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your natural leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Emphasise Customer Service Experience
Since the role focuses on delivering a brilliant customer experience, highlight any previous roles where you provided excellent service. Discuss specific situations where you went above and beyond for customers.
✨Understand the Company Culture
Greggs values an inclusive culture, so make sure you understand their ethos. Be ready to discuss how you can contribute to a supportive environment and why diversity is important to you.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations during a shift. Think about how you would manage a busy period or resolve a conflict within the team.
