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- Tasks: Lead the team and ensure excellent customer service during your shift.
- Company: Join a dynamic company focused on customer satisfaction and teamwork.
- Benefits: Enjoy flexible hours, competitive pay, and employee discounts.
- Why this job: Be part of a fun, energetic environment that values your input and growth.
- Qualifications: No prior experience needed; just bring your passion for teamwork and customer service.
- Other info: Perfect for students looking for part-time work with flexible shifts.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru.
Shift Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with our customer service philosophy. Understanding how we prioritise customer satisfaction will help you demonstrate your alignment with our values during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in previous roles. We want to see how you can engage and inspire others, especially when the manager is not around.
✨Tip Number 3
Research the different channels we operate in, such as Click+Collect and drive-thru. Being knowledgeable about these services will allow you to discuss how you can enhance the customer experience across all platforms.
✨Tip Number 4
Prepare questions that show your interest in team dynamics and operational efficiency. This will demonstrate your proactive approach to management and your commitment to supporting your colleagues.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Shift Manager. Highlight key skills such as team motivation and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in management or customer service roles. Use specific examples that demonstrate your ability to lead a team and handle various customer channels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention how you can contribute to the team and ensure excellent service across all channels.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your communication and problem-solving skills.
✨Understand Customer Service Excellence
Since the role focuses on putting customers first, make sure you can discuss what excellent customer service means to you. Think of specific instances where you went above and beyond for a customer and how that impacted their experience.
✨Familiarise Yourself with Different Channels
The job involves various service channels like in-shop, delivery, and drive-thru. Research these areas and be ready to talk about how you would manage operations across them, ensuring a seamless experience for customers.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Shift Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
