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- Tasks: Lead the team, ensure customer satisfaction, and maintain shop standards.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while making customers happy every day.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be their true selves.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We'll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in a fast-paced, customer-focused environment. Be ready to share specific examples of how you've motivated a team or improved customer satisfaction in past roles.
✨Tip Number 3
Prepare to discuss your leadership style. Think about how you can inspire and support your team, especially in a busy shop setting, and be ready to share strategies that have worked for you before.
✨Tip Number 4
Show enthusiasm for the role and the brand. Being genuinely excited about working at Greggs and serving customers will make a positive impression on the hiring team.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to motivate a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've inspired teams or improved customer experiences in previous positions.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as teamwork, communication, and problem-solving. Mention any experience you have with managing shifts or working in fast-paced environments.
Show Enthusiasm for the Company: Express your excitement about the opportunity to work at Greggs. Research their values and culture, and mention how you align with their commitment to inclusivity and exceptional customer service.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your natural leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Emphasise Customer Service Experience
Since the role focuses on providing a brilliant customer experience, highlight any previous roles where you've excelled in customer service. Discuss specific situations where you went above and beyond to ensure customer satisfaction.
✨Discuss Teamwork and Inclusivity
Greggs values an inclusive culture, so be ready to talk about how you support diversity within a team. Share experiences that showcase your ability to work collaboratively and respect different perspectives.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations during a shift. Think about how you would manage a busy period or resolve a conflict among team members.
