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For Companies At a Glance
- Tasks: Lead the team and ensure customers have an amazing shopping experience.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be themselves at work.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Join us as a Shift Manager and you\’ll be part of a team that loves putting customers first.
As part of the management team, you\’ll be responsible for looking after the shop when the Manager isn\’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We\’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You\’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.
If you\’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone\’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.
Shift Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Show your leadership skills during the interview. Think of specific examples where you've motivated a team or resolved conflicts. This will demonstrate that you can inspire others and maintain a positive work environment.
✨Tip Number 2
Familiarise yourself with Greggs' products and services. Being knowledgeable about what they offer will help you engage in meaningful conversations during the interview, showcasing your enthusiasm for the role.
✨Tip Number 3
Emphasise your customer service experience. Prepare to discuss how you've gone above and beyond for customers in previous roles, as this aligns perfectly with Greggs' commitment to exceptional service.
✨Tip Number 4
Demonstrate your understanding of inclusivity and teamwork. Share examples of how you've supported diverse teams and created an inclusive atmosphere, which is important to Greggs' culture.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to inspire a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've motivated teams or improved customer experiences in past positions.
Showcase Your Leadership Style: In your application, describe your leadership style and how it aligns with Greggs' inclusive culture. Provide examples of how you’ve supported team members and fostered a positive work environment.
Highlight Flexibility and Availability: Clearly state your availability and willingness to work various shifts. This is crucial for a Shift Manager role, so make sure to address it directly in your application.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your natural leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Emphasise Customer Service Experience
Since the role focuses on delivering amazing customer experiences, highlight any previous experience you have in customer-facing roles. Discuss specific situations where you went above and beyond to ensure customer satisfaction.
✨Understand the Company Culture
Greggs values an inclusive culture, so it's important to show that you recognise and appreciate diversity. Familiarise yourself with their values and be ready to discuss how you can contribute to a positive work environment.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle various situations during a shift. Think about scenarios like managing a busy period or resolving a customer complaint, and prepare your responses to demonstrate your problem-solving skills.