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- Tasks: Lead the team and ensure customers have an amazing shopping experience.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be themselves at work.
The predicted salary is between 21600 - 36000 £ per year.
Join us as a Shift Manager and you\’ll be part of a team that loves putting customers first. As part of the management team, you\’ll be responsible for looking after the shop when the Manager isn\’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
- You\’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
You’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.
If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
Benefits
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
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Shift Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this will demonstrate your capability to inspire others in the Shift Manager role.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Since no two shifts are the same, showing that you can adapt and maintain high standards under pressure will be crucial in impressing the hiring team.
✨Tip Number 4
Engage with current employees or read reviews about working at Greggs. This will give you insights into the work environment and expectations, allowing you to tailor your conversation during the interview to reflect an understanding of their operations.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Manager at Greggs. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your supervisory experience and any achievements in customer service to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership abilities. Mention specific examples of how you've motivated teams or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your natural leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Emphasise Customer Service Experience
Since the role focuses on putting customers first, highlight your previous experience in customer-facing roles. Discuss specific instances where you went above and beyond to ensure a great customer experience.
✨Discuss Teamwork and Inclusivity
Greggs values an inclusive culture, so be ready to talk about how you support diversity within a team. Share experiences that showcase your ability to work collaboratively and respect different perspectives.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle common challenges in a fast-paced environment, such as managing staff during busy periods or resolving customer complaints.
