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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join a well-loved brand that values teamwork and customer satisfaction.
- Benefits: Competitive pay, discounts, free drinks, and health support.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Previous supervisory experience in a customer-focused role is essential.
- Other info: Enjoy career growth opportunities and a supportive, inclusive culture.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture – recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
Benefits
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
Shift Manager in Seaham employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Seaham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you inspired a team or handled a tough situation. Be ready to share these stories during your interview to show you’re the right fit for the Shift Manager role.
✨Tip Number 3
Be customer-focused! Prepare to discuss how you would ensure a brilliant experience for customers, whether in-shop or online. Show that you understand the importance of exceptional service and how it impacts the business.
✨Tip Number 4
Apply through our website! It’s the best way to get your application noticed. Plus, it shows you’re serious about joining our team. Don’t miss out on this opportunity to be part of something great!
We think you need these skills to ace Shift Manager in Seaham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love putting customers first. Share specific examples of how you've gone above and beyond to create a brilliant experience for customers in your previous roles.
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading a team, so make sure to showcase your natural leadership abilities. Talk about times when you've inspired or motivated a team to achieve great results, even when the pressure was on.
Be Specific About Your Experience: We want to hear about your previous supervisory experience in a customer-focused environment. Be clear about your responsibilities and achievements, and how they relate to the role you're applying for.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Greggs plc
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what makes them unique in the customer service space. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight how you engaged your team and ensured excellent customer service during those times.
✨Demonstrate Customer Focus
Since the role revolves around putting customers first, be ready to discuss how you would enhance the customer experience. Think of specific strategies or ideas you could implement to ensure customers have a brilliant experience, whether they’re in-store or ordering online.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Practice responses to common scenarios a Shift Manager might face, such as dealing with a dissatisfied customer or managing a busy shift. This will help you feel more confident during the interview.
