At a Glance
- Tasks: Lead a dynamic team to support colleagues and enhance recruitment processes.
- Company: Join the vibrant People Team at Greggs, known for its supportive culture.
- Benefits: Enjoy competitive pay, generous leave, discounts, and profit-sharing opportunities.
- Other info: Embrace career growth and be part of a community-focused company.
- Why this job: Make a real impact while having fun in a family-like environment.
- Qualifications: Experience in leading support teams and strong IT skills required.
We have a fantastic opportunity to join the People Team at Greggs as People Support Team Leader.
We can offer you:
- Competitive pay
- 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
- Colleague discount, up to 50% off our own-produced products
- Free hot drinks while on a shift break
- Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
- Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
- Career progression and learning and development
- Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
- Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
- A company who cares about our communities; the environment and being a better business!
- Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another
About the role
This is a full-time role (35 hours per week). The base location for this role is Greggs House, Quorum Business Park, Newcastle NE12 8BU.
What you'll do:
- Lead a team of recruitment and people administrators to support our colleagues across the business.
- Support and develop the team to ensure a first-class professional end to end service to candidates and colleagues.
- Carry out regular 1-1 sessions and quality checks to ensure that your team is supported in the best possible way.
- Use data and reporting to direct the team in tackling workload.
- Be point of contact for escalations or complex queries for our customers.
About you
You will fit right into this role if you:
- Have experience in leading a busy support team, setting and monitoring SLA's and objectives.
- Are comfortable acting as a role model and encouraging a joint approach.
- Have high levels of accuracy and attention to detail.
- Have strong skills in planning, prioritising, and organising.
- Have the ability to influence and advise your team and peers across the business.
- Enjoy multi-tasking and working with multiple priorities at pace, delivering results within tight timescales.
- Possess excellent IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams.
- Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together.
- Are supportive of an inclusive culture – recognising and valuing that difference is good.
- Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.
Salary: Up to £30,000 per annum, depending on experience.
Frequency: Annual
Job Reference: greggs/TP/56/59413
Contract Type: Permanent
Contract Details: Shifts are between the centres opening hours of 7.30am - 7pm weekdays and 9am - 5pm weekends on a rotational basis.
Closing Date: 8 July, 2026
Job Category: Head Office
Business Unit: People
Location: Quorum Business Park Newcastle, United Kingdom
People Support Team Leader in Newcastle upon Tyne employer: Greggs plc
At Greggs, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. Located in Quorum Business Park, Newcastle, our People Support Team Leader role comes with competitive pay, generous benefits including profit sharing and career progression opportunities, and a commitment to employee wellbeing through our Employee Assistance Programme. Join us to be part of a supportive family where your contributions are celebrated and your growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land People Support Team Leader in Newcastle upon Tyne
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Greggs plc!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Greggs plc.
We think you need these skills to ace People Support Team Leader in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Greggs plc. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Greggs plc and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Greggs plc. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Greggs plc's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Greggs plc
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Greggs plc.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Greggs plc will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Greggs plc and how you would contribute to adapting HR strategies.
