At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage the shop in the manager's absence.
- Company: Join Greggs plc, a beloved brand known for its commitment to quality and community.
- Benefits: Earn £14.00 per hour, enjoy up to 50% discount, paid breaks, and health support.
- Other info: Permanent role with 16 hours per week and great opportunities for growth.
- Why this job: Be a key player in creating a fantastic customer experience while developing your leadership skills.
- Qualifications: Previous experience in customer service and a passion for leading teams.
The predicted salary is between 29120 - 29120 £ per year.
Greggs plc in Newcastle upon Tyne is seeking a Shift Manager (Evenings) to join their team, where you’ll inspire and lead others to deliver exceptional customer service. In this role, you will manage the shop in the absence of the manager, ensuring a clean and well-stocked environment for customers.
The position offers £14.00 per hour, paid weekly, along with benefits including:
- a colleague discount of up to 50%
- paid breaks
- health and wellbeing support
- a pension scheme matching contributions up to 7%
This role is permanent with 16 hours of work per week.
Evening Shift Leader: Elevate Customer Experience in Newcastle upon Tyne employer: Greggs plc
Greggs plc is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and growth. With competitive pay, generous discounts, and a commitment to health and wellness, team members in Newcastle upon Tyne can thrive in a dynamic environment while leading the charge in delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Shift Leader: Elevate Customer Experience in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. This will help you understand their values and how you can fit in as a Shift Leader.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've inspired or led a team. Be ready to share these stories during your interview to show how you can elevate customer experience.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you’re serious about the role and respect the company.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it helps us keep track of your progress. Plus, you’ll be one step closer to joining the Greggs team!
We think you need these skills to ace Evening Shift Leader: Elevate Customer Experience in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering exceptional customer experiences. Share any relevant experiences where you’ve gone above and beyond to help customers, as this will resonate with what we’re looking for.
Highlight Your Leadership Skills:As a Shift Manager, you’ll be inspiring and leading others. Make sure to include examples of how you’ve successfully managed or motivated a team in the past. We want to know how you can bring out the best in others!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Greggs plc
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of exceptional customer service. Be ready to share examples of how you've gone above and beyond for customers in the past, as this role is all about inspiring others to do the same.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead by example. Prepare to discuss your leadership style and how you motivate a team. Think of specific instances where you've successfully managed a team or resolved conflicts.
✨Understand the Role Inside Out
Familiarise yourself with the responsibilities of managing the shop in the absence of the manager. Be prepared to talk about how you would ensure a clean and well-stocked environment, and what steps you'd take to maintain high standards.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
