Greggs plc is seeking a Customer Feedback Analyst to join the Retail Analytics team in Newcastle upon Tyne. You will analyze complaints, compliments and customer insights, producing dashboards and reports to guide Retail initiatives and improve customer satisfaction.
You will work with Power BI, data from multiple sources, and AI tools to identify trends and deliver practical recommendations that enhance the customer experience and business performance.
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Customer Insight Analyst — Power BI & Feedback Trends in Newcastle upon Tyne employer: Greggs plc
At Greggs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Shift Manager, you'll enjoy competitive pay, generous colleague discounts, and opportunities for personal growth, all while working in a fun environment that prioritises customer satisfaction and teamwork. With benefits like paid breaks, health and wellbeing support, and a pension scheme, we ensure our employees feel appreciated and motivated to thrive in their careers.
